Future of Work News Free eNews Subscription

Google Enhances CallJoy Virtual Customer Service Agent

By

Google has ramped up its CallJoy virtual customer service agent, adding a variety of functions, including more automation and customization. The cloud-based solution, which is geared toward small businesses, uses virtual phone numbers, automated reporting and analytics and audio transcriptions to help businesses better manage their inbound phone calls.

With CallJoy, Google is aiming to offer a low-cost and low maintenance solution to help small business owners block spam calls while better serving their customers. The offering lets businesses automate basic information for their customers, while also redirecting some functions to SMS. The service is available for a flat monthly fee of $39, and now enables businesses to customize what it sounds like and provide custom messages and answers to routine questions.

The updated version of CallJoy can also route calls to a specific person or department based on customer queries, as well as sending callers text messages and hyperlinks with information about booking appointments or reservations or receiving a quote.

“Since we launched CallJoy in May, we’ve talked to thousands of small business owners about their needs, specifically, how CallJoy could be more helpful to them,” said Bob Summers, general manager of CallJoy. “We took their feedback and put it into our product. Now, CallJoy gives them even more time savings, business insights and control.”

CallJoy works with businesses’ existing, landlines, mobile numbers and Google Voice lines. Businesses simply select a virtual CallJoy number using their local area code and direct all calls to that number, which will then route them to existing phone numbers as needed. The solution also offers a number of insights to small business via an online dashboard and daily email summaries. These include statistics on call volume, peak call times and the number of new versus returning callers.

Google is offering a free 14-day trial of the solution to new customers, who may simply sign up using their Google account. The offering is available to all U.S. businesses through Google’s Area 120 experimental workshop.

To provide more information about how AI and automation are benefitting small business owners throughout a variety of vertical markets, TMC is hosting its Future of Work Expo in Fort Lauderdale, FL. The event, which is happening February 12-14, 2020, will explore how AI, machine learning technologies and automation are being used throughout a host of vertical markets and are rapidly shaping the future workplace.


Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor

SHARE THIS ARTICLE

Related Articles

Security Concerns Hinder Adoption of GenAI in Major Companies

By: Stefania Viscusi    3/28/2024

PagerDuty announced the latest findings from its recent study which sheds light on the sentiments of technology executives at America's largest compan…

READ MORE

EU AI Act Spurs Credo AI's AI Governance Platform Enhancements

By: Greg Tavarez    3/28/2024

Credo AI announced the introduction of enhancements specifically designed to empower comprehensive GRC for AI systems.

READ MORE

Having Secured $1M in Pre-Seed Funding, QuantexAI Aims to Seamlessly Democratize Data for Enterprise Users

By: Alex Passett    3/27/2024

QuantexAI recently announced that it successfully secured $1 million during its pre-seed funding round, marking a major step forward for the QuantexAI…

READ MORE

Research Highlights the Challenges of Data Privacy in AI Technology Pursuits

By: Tracey E. Schelmetic    3/27/2024

Recent research released by Info-Tech Research Group in the form of a report entitled "Conduct an AI Privacy Risk Assessment" found that AI's reliance…

READ MORE

Unified Office Integrates AI-Powered Coaching During Calls

By: Greg Tavarez    3/26/2024

The expansion of TCNIQTM utilizes AI to transform voice interactions by creating the ability to coach employees in real-time.

READ MORE