Future of Work News

Regulated Industries Get Defenses Against Rogue Messaging Risks


Workforces remain dispersed in today’s hybrid environment. The reality is this is the new normal and remote and hybrid work are a permanent part of work culture. One of the side effects is employees often take conversations away from traditional communications channels to platforms such as WhatsApp and WeChat – especially when their employers don’t provide messaging solutions through their IT teams. This, of course, carries compliance and security risks.

Organizations, especially investment firms, need a way to supervise messages, attachments and calls on instant messaging platforms in real time to avoid regulatory fines and protect and preserve the integrity of their operations. Failing to comply with regulations is costly. Earlier this year, the SEC issued regulatory fines that totaled more than $1.1 billion.

Behavox and TeleMessage are addressing the growth of mobile instant messaging in the workplace with 11 successful production implementations over the past 12 months that helped customers address regulatory gaps in the capture of instant messaging platforms. The two extended their partnership with a view to seamlessly integrate mobile instant messaging communications platforms and surveilling them for regulatory violations.

“With the recent regulatory action against investment banks in the U.S. and the forthcoming regulatory actions against asset managers, PEs and commodity trading firms, we are seeing massive demand that, alongside Behavox, we are looking to address,” said Gil Shapira, VP of Business Development at TeleMessage.

An example of how the partnership helps clients is the TeleMessage Mobile Archiver. The archiver addresses trade-related surveillance issues for compliance, regulatory, eDiscovery response requirements and reduces risk across various industries. TeleMessage captures mobile content, including SMS, MMS, calls and chats from corporate or BYOD mobile phones. Messages are securely retained within TeleMessage servers or forwarded to Behavox.

“It is mission-critical for our customers to have access to a solution that passed the regulatory inspection and can be implemented as easily as ingesting emails” said Michael Talbert, global head of delivery at Behavox. “This is what we have successfully developed with TeleMessage over the past year and are able to integrate and provide our Quantum Solution to identify risks within instant messaging channels within weeks.”

The partnership shows a strong commitment from Behavox and TeleMessage to protect organizations from regulatory risks.

Edited by Erik Linask

Future of Work Contributor

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