The proliferation of artificial intelligence (AI)-based voice solutions has helped call centers all over the world cope with the rising volume of phone calls for customer support, many of which can be answered by an AI, or at least directed to the right human by the virtual agent.
Voice AI software-as-a-service startup Skit.ai announced it has established U.S. headquarters in New York City in an effort to expand its global footprint. The Bengaluru, India-based company’s Augmented Voice Intelligence Platform was designed to enable enterprises to automate call center operations at scale. Skit.ai has automated millions of calls for global enterprises across an array of industries, shifting the traditional contact center experience from automated responses to meaningful, human-feeling conversations.
The Skit Augmented Voice Intelligence Platform shifts the traditional contact center experience by creating more meaningful and human-feeling inbound and outbound conversations that address the customer's needs quickly and painlessly, said the company.
"Contact centers are experiencing a rapid influx of calls, especially in the post-pandemic environment, and many are struggling to maintain a quality level of customer service in the face of this crisis,” said Sourabh Gupta, co-founder and CEO of Skit.ai. “That's why organizations need an effective voice AI solution like Skit that imitates natural and accurate voice conversations, ultimately bolstering customer satisfaction and loyalty. Our rapid global growth has provided us the expertise and abilities necessary to continue expanding into new markets and industries at a methodical, yet fast, pace thanks in large part to our new and improved tools that help companies better serve their customers."
Skit's Augmented Voice Intelligence Platform uses advanced spoken language understanding systems, speech-first behavioral modeling, natural and fluent response production systems, and domain-specific AI to have effortless conversations via conversational voice AI. The Digital Voice Agent has the ability to hyper-personalize interactions to deliver fast and reliable solutions for customers, and has multilingual capabilities to eliminate frustrations of misunderstandings or inabilities to effectively communicate.
Since its launch five years ago, Skit.ai has worked with some of the largest brands in India, helping them help human agents with call center call volume.
Edited by
Erik Linask
