Tracey E. Schelmetic

Dot Commentary
By Tracey E. Schelmetic
TMC

Tracey E. Schelmetic is a TMCnet contributing editor.
 

LATEST ARTICLES
RingCentral Enhances Zendesk Integration with AI-Streamlined Workflows 01/06/2025
Here to Help: Sense Conversational Voice AI Automates Contact Center Recruiting and Hiring 01/03/2025
eSelf Launches Platform for AI-Driven, Video-Based Virtual Agents 12/20/2024
Mitel Introduces AI-Powered CX Management Platform 11/27/2024
DeepL Launches New Voice and Language Translation Solutions 11/26/2024
IntelePeer's SmartOffice Solution Adopted by Boston's 42 North Dental 11/22/2024
Low Maturity AI Deployments Reportedly Yield Little Value to Contact Centers 11/08/2024
GoTo Connect Expands Integration Capabilities with CRM System 11/08/2024
Calabrio Adds AI Quality Monitoring to Interaction Analytics Suite 11/07/2024
Salesforce Launches Agentforce to Build and Deploy Smarter AI Agents 11/06/2024
Broadvoice Introduces Advanced Analytics for Contact Centers 10/21/2024
Avaya and Verint Announce Deepened Partnership for Bot Automation 10/17/2024
Genesys Uncovers an Increased Need for AI in CX 10/04/2024
Verint Expands Contact Center Suite to Include Deeper Data Analysis 09/30/2024
GoTo Launches Connect CX Multichannel Customer Experience Tools 09/20/2024
Jabra Launches New Solution to Eliminate Background Call Center Noise 09/16/2024
Conversational Commerce Team at Connectly Raises $20 Million in Series B Funding 09/16/2024
BlandAI Announces $16 Million in Series A Financing 09/05/2024
NVIDIA Introduces 'Interactive Digital Human' James at Recent Event 08/26/2024
Gregory FCA Releases Study on GenAI's Operational Impacts 08/23/2024
Marchex Partners with DealerOn to Harness Call Analytics and Enhance Marketing 08/23/2024
Parloa Introduces New Platform for AI Agent Deployment and Management 08/20/2024
New Study Uncovers Customer Preferences regarding AI in Support Experiences 08/15/2024
Are Knowledge Workers Tapping the Full Potential of AI? New Study Investigates 08/14/2024
NLX Acquires Visual IVR Solutions Provider Radish Systems 08/07/2024
Report Finds 'Nearly Two Thirds' of Contact Center Agents Value AI for Real-Time Help 08/06/2024
Dialpad Introduces 'Ai Sales' Product to Drive Sales Workflows 07/31/2024
Insights from Glassbox Highlight Concerns about Data Privacy for Enterprise AI Users 07/31/2024
8x8 Adds AI-Driven Intelligent Customer Assistant Capabilities 07/30/2024
Sinch Debuts Sinch AI for Advanced Conversational Experiences 07/29/2024
Omilia Introduces Tool to Reduce CAI Application Design Time 07/26/2024
New Five9 Report Shares Best Practices in AI Technology for Healthcare 07/19/2024
CommunityWFM and Kore.ai Partner for AI-Driven Contact Center Workforce Management 07/17/2024
Verint Announces Large Retail Customer for its Intelligent Virtual Assistant Solution 07/16/2024
Sharpen Introduces Out-of-the-Box AI for Contact Centers 07/15/2024
Glassbox Announces the Launch of New Partner Network 07/03/2024
LokiBots Announces Addition of Text-to-Actions Feature in Conversational Automation 07/03/2024
To Meet Modern Automation Goals, Orby AI Announces $30 Million Funding Round 07/01/2024
Study Finds Millennials are Becoming the Drivers of Consumer Preferences 06/28/2024
NICE Connects All Elements of CX with Launch of CXone Mpower 06/24/2024
Fortune 500 Company Boosts Quality Monitoring with Verint Quality Bots 06/21/2024
AI Customer Support Automation Company Cognigy Announces $100 Million in Funding 06/20/2024
Tethr and Awaken Merge to Create AI-Driven Contact Center Intelligence Solution 06/20/2024
Instabase Announces AI Hub Chatbots for Enterprise Use 06/12/2024
Trellix Announces Collaboration Security Solution for Unprotected Attack Vectors 05/10/2024
AI Can Help Improve "Ambidexterity" in the Contact Center, According to New Study 05/02/2024
4CRisk.ai Introduces Ask ARIA Co-Pilot, its AI-Driven Risk Management Solution 04/26/2024
Akooda Announces New AI-Powered Enterprise Search Platform 04/15/2024
Are Management Teams Ready for GenAI? 'Employees Don't Think So,' New Report Indicates 04/11/2024
Dialpad and T-Mobile Expand Relationship with Enhanced AI Features 04/01/2024
Dialpad and T-Mobile Expand Relationship with Enhanced AI Features 04/01/2024
Research Highlights the Challenges of Data Privacy in AI Technology Pursuits 03/27/2024
LivePerson and Infinity Partner for Better Personalization of Digital Experiences 03/21/2024
Sapia.ai Aims to Eliminate the Biases of AI Hiring Solutions 03/20/2024
Deepgram Releases Text-to-Speech API Aura for AI Voice Agents 03/19/2024
Knowledge Work Automation Company M-Files Announces Strong Growth 03/15/2024
Talkdesk Announces the Next Generation of Its Autopilot Virtual Agent 03/14/2024
Salesforce Introduces Low-Code Tools to Customize Einstein Copilot 03/14/2024
Many Legal Firms are Still Wary of Using GenAI 03/06/2024
Startup Zocks Aims to Accelerate Workflows and Reduce Unprofitable Data Entry Tasks with AI 03/04/2024
RingCentral Introduces Unified Patient Care Solution for Electronic Health Records 02/09/2024
Verint Report Reveals Weaknesses in First-Generation CCaaS Solutions 02/07/2024
CIO Priorities Report Takes Temperature of IT Approach to GenAI 02/07/2024
8x8 Debuts AI-Driven Video Meeting Transcription, Summaries and Follow-up 01/26/2024
IntelePeer Announces Wins for Customers with Generative AI Solution 01/02/2024
Genesys Cloud Platform Authorized for StateRAMP Cybersecurity 12/29/2023
NICE's CXone Fall Release Expands AI and Automation Capabilities 12/29/2023
AI and ML are the 'Biggest Business Drivers,' But Skills Gaps Remain Significant 12/21/2023
Zoom Announces New Tiered Pricing Plan for Zoom Contact Center Suite 12/12/2023
Macorva Introduces AI Customer Feedback Reports 12/11/2023
AWS Introduces Amazon Q Generative AI-Powered Assistant for Business 12/08/2023
Study Finds That Just Over Half of Americans Are Positive About the Future of Chatbots 12/05/2023
AI-Driven Analytics Company BlastPoint Reaps $8M in Seed Funding 11/22/2023
RingCentral Announces Availability of AI-First Contact Center Offering 11/21/2023
Dropbox and NVIDIA Partner on AI-Driven Improvements for the Flow of Knowledge Work 11/21/2023
Cognigy Introduces an AI "Copilot" for Busy Call Center Workers 11/20/2023
Professional Audio and Video Eliminates Many Drawbacks of Virtual Meetings 11/16/2023
IDC White Paper Examines AI-Enabled Decision Making Initiatives 11/15/2023
8x8 Reports Significantly Positive Results for Users of its Intelligent Customer Assistants 11/08/2023
Study Uncovers Worker Attitudes Toward the Time-Saving Potential of Generative AI 11/08/2023
Glia Announces Wide Adoption of its Glia Virtual Assistant Technology 11/07/2023
Dialpad Introduces AI-Driven Playbooks for Contact Center Agent Guidance 11/01/2023
CallRail Adds Features That Automatically Process Sales Lead Intelligence 10/31/2023
New Study Evaluates Business Users' Experiences with SAP Downtime 10/23/2023
Talkdesk Announces Product Enhancements to GenAI Capabilities in its CX Cloud Platform 10/19/2023
SugarCRM Announces the Addition of Embedded Generative AI Capabilities 10/13/2023
Study Finds Nearly All Companies Plan to Expand Spending on Conversational AI 10/06/2023
New Study Reveals the Role Large Language Models Play in Phishing Attacks 10/04/2023
Lucidworks Study Finds Nearly Unanimous Enthusiasm for Generative AI in Retail 10/03/2023
Younger 'Digital Native' Workers Drive Changes to the Digital Employee Experience 09/29/2023
Infosys and NVIDIA Expand Partnership for 'AI First' Offerings 09/27/2023
IntelePeer Expands Its Call Summary Dashboard to Enhance Contact Center Workflows 09/19/2023
Study Uncovers Insight into How Marketers Are Using Their Data Stacks 09/18/2023
Salesforce Adds Einstein Copilot AI Assistant to Assist with Workflow 09/15/2023
8x8 Inc. Launches Voice Conversational AI Capabilities in Flagship Contact Center Product 09/11/2023
CallCabinet Announces Integration of Its Recording and Analytics Solution with Zoom Contact Center 09/05/2023
Talkdesk Joins EHR Company Epic's Partner Program to Improve the Patient Experience 09/01/2023
Twilio Announces New Capabilities for CustomerAI Engagement Platform 08/29/2023
Verint and Five9 Study Uncovers the Importance of Storing Customer Data in a Unified Hub 08/25/2023
Dialpad Debuts DialpadGPT to Automate Tasks Across the Enterprise Using LLM 08/23/2023