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Tracey E. Schelmetic
Dot Commentary
By
Tracey E. Schelmetic
TMC
Tracey E. Schelmetic is a TMCnet contributing editor.
LATEST ARTICLES
AWS Introduces Amazon Q Generative AI-Powered Assistant for Business
12/08/2023
Study Finds That Just Over Half of Americans Are Positive About the Future of Chatbots
12/05/2023
AI-Driven Analytics Company BlastPoint Reaps $8M in Seed Funding
11/22/2023
RingCentral Announces Availability of AI-First Contact Center Offering
11/21/2023
Dropbox and NVIDIA Partner on AI-Driven Improvements for the Flow of Knowledge Work
11/21/2023
Cognigy Introduces an AI "Copilot" for Busy Call Center Workers
11/20/2023
Professional Audio and Video Eliminates Many Drawbacks of Virtual Meetings
11/16/2023
IDC White Paper Examines AI-Enabled Decision Making Initiatives
11/15/2023
8x8 Reports Significantly Positive Results for Users of its Intelligent Customer Assistants
11/08/2023
Study Uncovers Worker Attitudes Toward the Time-Saving Potential of Generative AI
11/08/2023
Glia Announces Wide Adoption of its Glia Virtual Assistant Technology
11/07/2023
Dialpad Introduces AI-Driven Playbooks for Contact Center Agent Guidance
11/01/2023
CallRail Adds Features That Automatically Process Sales Lead Intelligence
10/31/2023
New Study Evaluates Business Users' Experiences with SAP Downtime
10/23/2023
Talkdesk Announces Product Enhancements to GenAI Capabilities in its CX Cloud Platform
10/19/2023
SugarCRM Announces the Addition of Embedded Generative AI Capabilities
10/13/2023
Study Finds Nearly All Companies Plan to Expand Spending on Conversational AI
10/06/2023
New Study Reveals the Role Large Language Models Play in Phishing Attacks
10/04/2023
Lucidworks Study Finds Nearly Unanimous Enthusiasm for Generative AI in Retail
10/03/2023
Younger 'Digital Native' Workers Drive Changes to the Digital Employee Experience
09/29/2023
Infosys and NVIDIA Expand Partnership for 'AI First' Offerings
09/27/2023
IntelePeer Expands Its Call Summary Dashboard to Enhance Contact Center Workflows
09/19/2023
Study Uncovers Insight into How Marketers Are Using Their Data Stacks
09/18/2023
Salesforce Adds Einstein Copilot AI Assistant to Assist with Workflow
09/15/2023
8x8 Inc. Launches Voice Conversational AI Capabilities in Flagship Contact Center Product
09/11/2023
CallCabinet Announces Integration of Its Recording and Analytics Solution with Zoom Contact Center
09/05/2023
Talkdesk Joins EHR Company Epic's Partner Program to Improve the Patient Experience
09/01/2023
Twilio Announces New Capabilities for CustomerAI Engagement Platform
08/29/2023
Verint and Five9 Study Uncovers the Importance of Storing Customer Data in a Unified Hub
08/25/2023
Dialpad Debuts DialpadGPT to Automate Tasks Across the Enterprise Using LLM
08/23/2023
SoundHound AI Introduces Subscription Version of its AI-Driven Smart Answering Service
08/17/2023
RingCentral Offers RingSense for Phone Solution to Capture Intelligence from Calls Using AI
08/15/2023
AudioCodes Announces Microsoft Teams Certification for Voca CIC Product
08/09/2023
Most Call Center Agents Don't Believe AI Will Steal Their Job
07/31/2023
Engagedly Examines the State of AI in Human Resource Management
07/28/2023
NICE Announces "1K Every Day" Initiative for Enlighten AI Solution
07/27/2023
Emplifi Expands 2023 Feature Set for Customer Engagement Platform
07/20/2023
Sinch Launches Smart Conversations Technology to Aid Human Agents with AI
07/11/2023
Most Executives Believe the Benefits of Generative AI Outweigh the Risks
07/10/2023
Disparate AI Solutions Can Create "Automation Silos" That Lower Customer Care Quality
06/28/2023
trDisparate AI Solutions Can Create "Automation Silos" That Lower Customer Care Quality
06/28/2023
Intuit Expands GenOS Platform to Include Financial Large Language Models
06/26/2023
Twilio Announces New CustomerAI Solution for Customer Engagement Platform
06/26/2023
NICE Introduces Three New Solutions for Enlighten AI for CX
06/23/2023
Glean Launches AI-Driven Solution for Centralizing and Automating Workforce Knowledge
06/15/2023
New Solutions from Sense are Helping to Automate HR Processes with AI
06/13/2023
Rightpoint Unveils 'Total Experience' Approach to Helping Companies with AI's Rapid Adoption
06/07/2023
JustCall Integrates with Pipedrive CRM for Better Sales and Call Center Support
06/06/2023
NVIDIA and Creative Agency WPP Jointly Develop AI-Driven Marketing Content Platform
06/06/2023
Cognigy Partners with Solutions Integrator Black Box for AI-Based Customer Support
05/31/2023
Cyara Integrates OpenAI's GPT-3 to Accelerate Chatbot Development
05/30/2023
Krista Software Measures Americans' Awareness and Impressions of AI Technology
05/23/2023
Global Employees Believe AI Can Help Them Enrich Their Jobs
05/22/2023
ChurnZero Adds Feature Enhancements to Its Customer Success AI Tool
05/17/2023
RingCentral Announces Updated Integrated Solution for Microsoft Teams
05/16/2023
Former Tech Executives Launch AI Executive Assistant Technology Company
05/10/2023
Marketing Automation Platform Ortto Adds AI-Driven Talk Solution
05/02/2023
IntelePeer Adds ChatGPT to Its Communications Automation Platform
04/26/2023
Companies Are Increasing Investment in Employee Skilling
04/12/2023
CallMiner Debuts AI-Driven Capabilities for Redaction and Automated Summarization
04/03/2023
Calabrio Integrates with Zoom to Bring Workforce Management to Zoom Contact Center
03/31/2023
Forethought Integrates ChatGPT into New AI Customer Support Solution
03/24/2023
Twilio and PolyAI Add AI Assistant Technology to Twilio Contact Center Platforms
03/24/2023
A Solution for Disengaged Workforces: Continuous Monitoring
03/13/2023
Taqtile Partners with Qualcomm for AR-Based Work Instructions Solution
03/02/2023
VERSES Technology Introduces Personal AI Assistant GIA
03/01/2023
Startup LaborWorx Raises Investment to Launch Solution for Skilled Worker Shortage
02/27/2023
Intercom Announces Wide Release of New AI Features for Customer Messaging
02/08/2023
Goosehead Insurance Chooses Vonage Contact Center to Scale with Expected Subscriber Growth
02/06/2023
AiAdvertising Adds ChatGPT to Campaign Performance Platform
02/06/2023
A Large Majority of Customers Are Open to Using AI-based Customer Support
02/03/2023
France's ProovStation Receives Funding for Instant AI-Based Vehicle Inspection Technology
01/30/2023
MegaCorp Logistics Improves Internal and External Communications with RingCentral Partnership
01/12/2023
NICE's NEVA Discover Now Automates the Process of Finding Functions to Automate
01/10/2023
Cisco Chooses Emtrain as Its Diversity, Equity and Inclusion Initiative Partner
01/06/2023
Employees Still Hold the Power in the Workplace
12/21/2022
Dropbox Acquires Legal Documents Company FormSwift
12/19/2022
Vivant and SoundHound Partner for AI-Driven Voice Ordering for Restaurants
12/13/2022
Most Companies Struggle to Measure the Employee Experience
12/13/2022
How to Ensure Employees Follow IT Security Rules
12/01/2022
Ring Central Partners with Charter Communications to Provide Expanded UCaaS Capabilities
11/23/2022
Gaming Company Razer Using AI to Drive Social Commerce and Support
11/21/2022
Australian Healthcare Company Chooses RingCentral's UCaaS and CCaaS
11/11/2022
ServiceNow Links Service Requests and Back-office Systems
11/08/2022
IntelePeer Partners with BASE to Train Military Spouses in Tech Careers
11/02/2022
Your IT Decision Maker is Probably Looking for a New Job
10/31/2022
Technology and Network Challenges Plague the "Work from Anywhere" Model
10/07/2022
Hybrid Employers Are Increasing "Activity-Based Work" Space
09/23/2022
Employee Relationships Are Key to Hybrid Work Success
09/09/2022
Business Leadership's Resistance to Remote Work Harms Staffing
09/06/2022
Workforce App Startup ImIn Plans to Reimagine the Call Center Workforce
08/22/2022
3D Hologram Rental Company Adding Pizzazz to Dry Trade Shows and Corporate Events
08/18/2022
WeWork Debuts Space Management Solution for Hybrid Workforces
07/25/2022
WEconnect Works Offers Mobile Behavioral Health Solution for Workers
07/18/2022
Workzinga Offers Workplace Culture Fit Assessment to Improve Hiring
07/08/2022
Study Outlines Challenges and Potential of Connected Worker Solutions
07/05/2022
Deskless Workforce Management Company Connecteam Raises $120 Million
03/10/2022
NTT DATA Introduces Future of Work Strategy "Empowered Work"
10/20/2021
IBM's Telum Processor Allows AI to Work Where Data Resides
08/25/2021
APAC Study Found an Expansion of Enterprise AI Implementation in 2020
07/08/2021