Tracey E. Schelmetic


Tracey E. Schelmetic is a TMCnet contributing editor.



Krista Software Measures Americans' Awareness and Impressions of AI Technology 05/23/2023
Global Employees Believe AI Can Help Them Enrich Their Jobs 05/22/2023
ChurnZero Adds Feature Enhancements to Its Customer Success AI Tool 05/17/2023
RingCentral Announces Updated Integrated Solution for Microsoft Teams 05/16/2023
Former Tech Executives Launch AI Executive Assistant Technology Company 05/10/2023
Marketing Automation Platform Ortto Adds AI-Driven Talk Solution 05/02/2023
IntelePeer Adds ChatGPT to Its Communications Automation Platform 04/26/2023
Companies Are Increasing Investment in Employee Skilling 04/12/2023
Study Finds Millennials and Gen-Z Workers Value Schedule Flexibility as Top Priority 04/11/2023
CallMiner Debuts AI-Driven Capabilities for Redaction and Automated Summarization 04/03/2023
Calabrio Integrates with Zoom to Bring Workforce Management to Zoom Contact Center 03/31/2023
Forethought Integrates ChatGPT into New AI Customer Support Solution 03/24/2023
Twilio and PolyAI Add AI Assistant Technology to Twilio Contact Center Platforms 03/24/2023
A Solution for Disengaged Workforces: Continuous Monitoring 03/13/2023
Taqtile Partners with Qualcomm for AR-Based Work Instructions Solution 03/02/2023
VERSES Technology Introduces Personal AI Assistant GIA 03/01/2023
Startup LaborWorx Raises Investment to Launch Solution for Skilled Worker Shortage 02/27/2023
Intercom Announces Wide Release of New AI Features for Customer Messaging 02/08/2023
Goosehead Insurance Chooses Vonage Contact Center to Scale with Expected Subscriber Growth 02/06/2023
AiAdvertising Adds ChatGPT to Campaign Performance Platform 02/06/2023
A Large Majority of Customers Are Open to Using AI-based Customer Support 02/03/2023
France's ProovStation Receives Funding for Instant AI-Based Vehicle Inspection Technology 01/30/2023
MegaCorp Logistics Improves Internal and External Communications with RingCentral Partnership 01/12/2023
NICE's NEVA Discover Now Automates the Process of Finding Functions to Automate 01/10/2023
Cisco Chooses Emtrain as Its Diversity, Equity and Inclusion Initiative Partner 01/06/2023
Employees Still Hold the Power in the Workplace 12/21/2022
Dropbox Acquires Legal Documents Company FormSwift 12/19/2022
Vivant and SoundHound Partner for AI-Driven Voice Ordering for Restaurants 12/13/2022
Most Companies Struggle to Measure the Employee Experience 12/13/2022
How to Ensure Employees Follow IT Security Rules 12/01/2022
Ring Central Partners with Charter Communications to Provide Expanded UCaaS Capabilities 11/23/2022
Gaming Company Razer Using AI to Drive Social Commerce and Support 11/21/2022
Australian Healthcare Company Chooses RingCentral's UCaaS and CCaaS 11/11/2022
ServiceNow Links Service Requests and Back-office Systems 11/08/2022
IntelePeer Partners with BASE to Train Military Spouses in Tech Careers 11/02/2022
Your IT Decision Maker is Probably Looking for a New Job 10/31/2022
Technology and Network Challenges Plague the "Work from Anywhere" Model 10/07/2022
Hybrid Employers Are Increasing "Activity-Based Work" Space 09/23/2022
Employee Relationships Are Key to Hybrid Work Success 09/09/2022
Business Leadership's Resistance to Remote Work Harms Staffing 09/06/2022
Workforce App Startup ImIn Plans to Reimagine the Call Center Workforce 08/22/2022
3D Hologram Rental Company Adding Pizzazz to Dry Trade Shows and Corporate Events 08/18/2022
WeWork Debuts Space Management Solution for Hybrid Workforces 07/25/2022
WEconnect Works Offers Mobile Behavioral Health Solution for Workers 07/18/2022
Workzinga Offers Workplace Culture Fit Assessment to Improve Hiring 07/08/2022
Study Outlines Challenges and Potential of Connected Worker Solutions 07/05/2022
Deskless Workforce Management Company Connecteam Raises $120 Million 03/10/2022
NTT DATA Introduces Future of Work Strategy "Empowered Work" 10/20/2021
IBM's Telum Processor Allows AI to Work Where Data Resides 08/25/2021
APAC Study Found an Expansion of Enterprise AI Implementation in 2020 07/08/2021
LogicPlum Adds New Functionality to Enterprise AI Solutions Platform 04/05/2021
CivicPlus Partners with Frase for AI-Driven Chat Bot for Local Government COVID Support 02/05/2021
Successful Student Rates Online AI Degrees for 2021 01/12/2021
Cybersecurity Firm Sophos Introduces Four New Open AI Developments 12/17/2020
Charitable Organizations Partner for Citizen-Led Public Service Project 12/04/2020
Automation Drives Philippines Call Centers to Train Up Lower Skilled Workers 03/13/2020
How Much User Experience Customization by AI is Too Much? 10/30/2019
BPO Company Launches AI-Driven Conversational IVR Technology 08/30/2019
Success in AI Requires Alterations of Companies' Decision-Making Process 07/16/2019
AI Building the Future of Work 07/11/2019
Avaya Furthers Partnership with Nuance to Add AI-based Natural Speech to Self-Service 04/02/2019