Future of Work News Contributors

Tracey E. Schelmetic

By Tracey E. Schelmetic

TMC

Tracey E. Schelmetic is a TMCnet contributing editor.

LATEST ARTICLES

Automation Drives Philippines Call Centers to Train Up Lower Skilled Workers 03/13/2020

How Much User Experience Customization by AI is Too Much? 10/30/2019

BPO Company Launches AI-Driven Conversational IVR Technology 08/30/2019

Success in AI Requires Alterations of Companies' Decision-Making Process 07/16/2019

AI Building the Future of Work 07/11/2019

Avaya Furthers Partnership with Nuance to Add AI-based Natural Speech to Self-Service 04/02/2019