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Samsung's Bixby Creating New AI-driven Engagement Opportunities

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Tracey E. Schelmetic

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Success in AI Requires Alterations of Companies' Decision-Making Process

Erik Linask

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Creating Custom IVR Applications for Your Contact Center

Maurice Nagle

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Cisco Open Sources Conversational AI Platform

Ken Briodagh

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Bee'ah Selects Johnson Controls and Microsoft Future Office in Middle East

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The Future of Work News site explores how artificial intelligence and machine learning can improve business communications, collaboration, contact center and customer service, and marketing and sales experiences and initiatives.

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