Generative AI is proving to be a powerful tool for an organization’s back office. Implementation tends to be a challenge, however, as many companies don’t know where to begin when it comes to using generative AI. Business solutions providers are increasingly taking these complex, expensive technologies and making them accessible to customers of all sizes and technical abilities, with enterprise-grade security and privacy built-in from the start, allowing users to avoid the pitfalls of implementing the technology from scratch.
In that vein, Amazon Web Services, Inc. (AWS) recently launched Amazon Q, a generative-AI powered assistant that is specifically tailored for business operations. Customers can get fast, relevant answers to pressing questions, generate content and take actions — all informed by a customer’s information repositories, code and enterprise systems. The solution aims to bring generative AI-powered assistance to customers building on AWS, working internally and using AWS applications for business intelligence, contact centers and supply chain management to help organizations of all sizes and across industries use generative AI safely, said the company.
Amazon Q was designed to provide information and advice to employees to streamline tasks, accelerate decision making and problem solving, and help spark creativity and innovation at work, said the company. The solution can personalize its interactions to each individual user based on an organization’s existing identities, roles and permissions. Importantly, Amazon Q never uses business customers’ content to train its underlying models.
Trained on 17 years of AWS knowledge and experience, Amazon Q can help transform the way IT professionals build, deploy and operate applications and workloads on AWS. Customers can access Amazon Q through a conversational interface from the AWS Management Console, documentation pages, their IDE, and over Slack or other third-party chat apps. Amazon Q is an expert on patterns in the AWS Well-Architected Framework, best practices, documentation, and solution implementations, making it easier for customers to explore new services and capabilities, get started faster, learn unfamiliar technologies, architect solutions, troubleshoot, upgrade applications, and more.
“By bringing generative AI to where our customers work — whether they are building on AWS, working with internal data and systems, or using a range of data and business applications — Amazon Q is a powerful addition to the application layer of our generative AI stack that opens up new possibilities for every organization,” said Dr. Swami Sivasubramanian, VP of Data and Artificial Intelligence at AWS.
Amazon Q is now available to customers in preview, with generally available and Amazon Q in AWS Supply Chain coming soon.
Be part of the discussion about the latest trends and developments in the Generative AI space at Generative AI Expo, taking place February 13-15, 2024, in Fort Lauderdale, Florida. Generative AI Expo discusses the evolution of GenAI and feature conversations focused on the potential for GenAI across industries and how the technology is already being used to create new opportunities for businesses to improve operations, enhance customer experiences, and create new growth opportunities.
Edited by
Alex Passett
