Future of Work News

Future of Work News

Google's Contact Center AI Could Transform Customer Service

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Salesforce Broadens AI-Based Einstein Voice Assistant

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Workforce Logiq Acquires ENGAGE Talent and Adds AI and Analytics

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Google Enhances CallJoy Virtual Customer Service Agent

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Phone.com Adds SAM.AI for Enhanced Quality Management

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The Surprising Growth of AI in Retail Businesses

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Conversational AI Transforms the Call Center at Constant Contact

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AI's Inevitable Impact on the Customer Experience

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The Complex Ethical and Social Responsibilities Surrounding AI

Editor's Spotlight

Gloria Rose The Role of IoT in the Evolving Workplace

Laura Stotler AI Transforming the Global Role of Knowledge Workers

Ken Briodagh Bee'ah Selects Johnson Controls and Microsoft Future Office in Middle East

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Google's Contact Center AI Could Transform Customer Service

By: Laura Stotler 12/6/2019

Salesforce Broadens AI-Based Einstein Voice Assistant

By: Laura Stotler 11/27/2019

Workforce Logiq Acquires ENGAGE Talent and Adds AI and Analytics

By: Laura Stotler 11/26/2019

Google Enhances CallJoy Virtual Customer Service Agent

By: Laura Stotler 11/22/2019

Phone.com Adds SAM.AI for Enhanced Quality Management

By: Stefania Viscusi 11/21/2019

The Surprising Growth of AI in Retail Businesses

By: Laura Stotler 11/20/2019

Conversational AI Transforms the Call Center at Constant Contact

By: Laura Stotler 11/15/2019

AI's Inevitable Impact on the Customer Experience

By: Laura Stotler 11/13/2019

The Complex Ethical and Social Responsibilities Surrounding AI

By: Laura Stotler 11/13/2019

The Exciting and Controversial Use of AI in the Hiring Process

By: Laura Stotler 11/7/2019