Today, the way the world works is evolving out of both employee preference and necessity. Customers have increasing expectations that they can do business with companies wherever they are, via whatever channel and whichever device they choose. This might include phone, text, video or social media in addition to old standbys such as email or postal mail. In response, many companies are having a hard time adapting to these new unified communications (UC) realities, in part because they are relying on service providers who have been slow to adapt.
National broadband provider Charter Communications has partnered with cloud communications solutions provider RingCentral to launch two new offerings under its Spectrum brand – Spectrum Business Connect with RingCentral and Spectrum Enterprise Unified Communications with RingCentral. The partnered offerings will combine RingCentral MVP with Spectrum’s high-speed internet and network solutions to provide Spectrum’s small and medium-sized business customers as well as large enterprise clients access to a reliable, secure, and simple communications platform which will enable them to work productively from anywhere.
The new offerings will enable businesses to connect with their employees, customers, suppliers, and partners across locations and channels, on any device. RingCentral, which provides a unified communications as a service (UCaaS) solution, has added hundreds of key new features to its flagship platform across phone, message, and video channels.
“Combining Charter Communications’ high-speed broadband services with RingCentral’s cloud communications platform provides Charter’s millions of customers a fully optimized end-to-end solution to easily, securely, and reliably manage their businesses communications,” said Homayoun Razavi, Chief Business Development Officer for RingCentral, in a statement. “We are very excited about our new relationship with Charter Communications. Together, we can provide a variety of businesses across a number of sectors – including healthcare, hospitality and education – a truly hassle-free solution with one stop for implementation and onboarding, billing and support.”
The relationship also brings new AI-powered enhancements, such as Advanced Meeting Insights and advanced analytics that are expected to help Charter’s customers streamline and modernize their communications and help maximize their operations and growth. RingCentral also has an open platform ecosystem with more than 500 APIs that have been used by customers to build more than 8,500 integrations, and more than 330 applications in its app gallery.
Edited by
Erik Linask
