Collaboration is vital for all industries. It drives internal operations, improves customer experiences, and increased employee engagement – all necessary for positive business outcomes. The bottom line is businesses cannot innovate or sell without it.
Vyopta helps hundreds of organizations worldwide, across more than 20 industries, improve the collaboration experiences of over 40 million people with solutions such as its Collaboration Performance Management platform.
The platform provides advanced reporting of tech adoption, utilization and the quality of users' experience to maximize employee productivity and engagement. Vyopta's voice monitoring and analytics include full understanding of phone availability by site and department, visibility of all voice and video call legs in one place, investigation of past calls, and deeper insights on capacity, usage and adoption of voice specific environments.
To further extend its helping hand for improving collaboration, Vyopta now fully supports Microsoft Teams' voice services including phone plans, direct routing and Operator Connect.
Vyopta provides single-pane-of-glass and multi-vendor UC environments purpose-built for collaboration to improve the Teams experience. The platform's tools proactively identify issues for quick troubleshooting and offer comprehensive experience monitoring for calls and meetings. In addition, it provides visibility into systemic issues and insights across hybrid work modes.
Vyopta's analytics track how users are engaging so that users can be guided and educated to make the most of the virtual collaboration technologies they are using.
"For Microsoft Teams rollouts, Vyopta's multi-vendor and multi-technology approach helps maintain visibility into usage, adoption, performance and quality throughout a migration, helping transition users faster and more effectively," said Alfredo Ramirez, CEO of Vyopta.
Vyopta helps manage performance for Teams as well as compatible endpoints, on-premises and cloud video interop platforms, session border controllers and other UCaaS and UC technologies in the environment.
By doing so, Vyopta creates a better environment for identifying, troubleshooting, diagnosing, resolving and preventing issues within a digital collaboration experience
Edited by
Erik Linask
