Future of Work News

Walmart Leverages Wrike for Process and Communications Improvements


Work management platform Wrike, now part of Citrix, announced that Walmart Inc. expanded its Wrike instance outside of Walmart Canada, encompassing more than 1,000 new users across international teams, including global tax, product, Walmart Health and Walmart Realty.

With the absence of standard processes across Walmart, the organization looked to create a structure and foundation to help take its business to the next level. Wrike is enabling Walmart to work as one and give them a level of visibility and control over projects and resources they did not have before.

“With Wrike, we can now collaborate with teams, including those we never would have interacted with before, and implement the same ways of working, which has been remarkable,” said Carolyn Lum, director, transportation continuous improvement, Walmart Canada.

Walmart expanded the use of Wrike internationally from 500 to nearly 1,500 users. This allowed the organization to customize work management to individual teams, unify previously siloed departments, streamline communication, organize cross-functional projects and leverage analytics to tie projects to goals.

“Teams are excited to come to project review calls and share successes, which has created a winning culture,” said Francis Lalonde, vice president, transportation, Walmart Canada. “I never could have envisioned the growth of Wrike in Walmart Canada, let alone how fast it would take off across Walmart Int.”

Walmart Canada deployed Wrike within its continuous improvement team to boost productivity and develop business recommendations for the transportation department in 2019. Wrike’s integration was a success, and Walmart Canada implemented the work management platform into PMO, strategy, transportation, supply chain planning, logistics operations, supply chain reinvention/end to end, marketing and e-commerce studio.

Wrike engaged with the Walmart Realty execution team in December 2020. The Realty execution team is responsible for managing construction on store remodels, new store builds and upkeep. Prior to Wrike, the group used various disparate tools to manage work between external general contractors and several internal cross-functional teams. They experienced challenges like a lack of visibility across their portfolios, spending time on non-value-added work and duplicative efforts when planning and managing projects.

The U.S. Global Tax team at Walmart had an initiative that focused on fostering the development of team associates’ skill sets by providing them with an opportunity to work on projects that were outside of their domain. Leadership needed a way to understand the current utilization of their team and identify who could be assigned to work on additional projects. Their existing work management solution could not offer the real-time, accurate visibility into resource utilization that Wrike can.

“We’ve built the Wrike platform on the promise to enable teams and organizations of any size to work as one, break barriers, and scale beyond what they know to be possible,” said Andrew Filev, senior vice president and Wrike general manager, Citrix. “By welcoming teams worldwide to Wrike, Walmart is enabling departments to better standardize and optimize processes and streamline communication so they can do their best work together.”

Be part of the conversation about how technology is driving the Future of Work and both the customer and employee experience at Future of Work Expo 2022. The conference focuses on key elements of today's re-imagined workplace, not just for improving productivity, but also providing a better customer experience, through the intersection of technology and the human element. Future of Work Expo is part of the #TECHSUPERSHOW experience, taking place June 21-24, 2022 in Ft. Lauderdale, Florida.

Edited by Erik Linask

Future of Work Contributor

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