Future of Work News

Future of Work News

AI's Important Role in Customer Service Workflows

By: Laura Stotler 1/17/2020

New Illinois Law Could Serve as Benchmark for AI Use in Hiring

By: Laura Stotler 1/8/2020

Solving the Blended IT Workforce Management Challenge

By: Erik Linask 1/6/2020

AI's Critical Role in Public Safety and Emergency Services

By: Laura Stotler 1/3/2020

AI Versus Human Thought: Which Will Prevail?

By: Laura Stotler 12/27/2019

How AI is Improving CX and Customer Engagement

By: Laura Stotler 12/27/2019

AI Vital for Omnichannel Customer Engagement

By: Laura Stotler 12/20/2019

AI's Steady Takeover of the Hiring Process

By: Laura Stotler 12/18/2019

The Long and Winding Road Or is AI Just Around the Corner in 2020?

By: Juhi Fadia 12/16/2019

Amazon AVS Testing: Voicebot-enabled Devices Offer Intuitive and Engaging Experience

By: Biju Oommen 12/16/2019

Google's Contact Center AI Could Transform Customer Service

By: Laura Stotler 12/6/2019

Salesforce Broadens AI-Based Einstein Voice Assistant

By: Laura Stotler 11/27/2019

Workforce Logiq Acquires ENGAGE Talent and Adds AI and Analytics

By: Laura Stotler 11/26/2019

Google Enhances CallJoy Virtual Customer Service Agent

By: Laura Stotler 11/22/2019

Phone.com Adds SAM.AI for Enhanced Quality Management

By: Stefania Viscusi 11/21/2019

The Surprising Growth of AI in Retail Businesses

By: Laura Stotler 11/20/2019

Conversational AI Transforms the Call Center at Constant Contact

By: Laura Stotler 11/15/2019

AI's Inevitable Impact on the Customer Experience

By: Laura Stotler 11/13/2019

The Complex Ethical and Social Responsibilities Surrounding AI

By: Laura Stotler 11/13/2019

The Exciting and Controversial Use of AI in the Hiring Process

By: Laura Stotler 11/7/2019

How AI and Bots are Improving the Travel Industry

By: Laura Stotler 11/6/2019

New Modzy Platform Designed to Scale AI Deployments Across the Enterprise

By: Laura Stotler 11/5/2019

Companies using AI and IoT Together Have Advantage, Study Says

By: Ken Briodagh 11/4/2019

How Much User Experience Customization by AI is Too Much?

By: Tracey E. Schelmetic 10/30/2019

Voca.ai Sees Influx of Investment

By: Maurice Nagle 10/29/2019

Courtside Solution Uses AI to Automate Court Transcription

By: Laura Stotler 10/24/2019

Chatbots Can Close the Sale - But Only with Unknowing Customers

By: Laura Stotler 10/18/2019

St. Louis Blues Using Chatbot to Drive Revenue and Improve Fan Engagement

By: Laura Stotler 10/17/2019

Human and AI Collaboration in the Future Workplace

By: Laura Stotler 10/4/2019

Women Assuming Major Role in AI Development

By: Laura Stotler 10/4/2019

Unified Office Brings Unified Communications, IoT, AI to Restaurant Industry

By: Erik Linask 9/30/2019

Military and Healthcare Industries Driving AI Investments and R&D

By: Laura Stotler 9/26/2019

Google Looks to India for AI Development and Research

By: Laura Stotler 9/24/2019

DataRobot and CallMiner Partner for AI-Driven Customer Experience Analysis

By: Tracey E. Schelmetic 9/6/2019

LG Customer Care Goes High Tech with AI

By: Stefania Viscusi 9/6/2019

Airlines Using AI to Forecast Demand and Improve Efficiencies

By: Laura Stotler 9/6/2019

BPO Company Launches AI-Driven Conversational IVR Technology

By: Tracey E. Schelmetic 8/30/2019

Groupon Boosts Customer Experience with Presence AI Purchase

By: Maurice Nagle 8/21/2019

A Telecom Industry Powered by AI

By: Special Guest 8/21/2019

CI's Virtual Concierge Simplifies AI for Customer Interactions

By: Laura Stotler 8/14/2019

Creating a Harmonious Environment for Workers in the Age of AI

By: Laura Stotler 8/2/2019

Microsoft's Exciting and Frightening $1 Billion Investment in OpenAI

By: Laura Stotler 7/30/2019

Replicant Reveals Round of Funding, New CEO

By: Maurice Nagle 7/29/2019

Delta Elevates Customer Service Using AI-Based Virtual Assistant

By: Laura Stotler 7/25/2019

How AI is Transforming Customer Relations

By: Laura Stotler 7/19/2019

Success in AI Requires Alterations of Companies' Decision-Making Process

By: Tracey E. Schelmetic 7/16/2019

The Future of Work is a $3.5 Trillion Arbitrage Opportunity

By: Rich Tehrani 7/15/2019

AI Building the Future of Work

By: Tracey E. Schelmetic 7/11/2019

What AI Can and Cannot Do for CX: The Next Generation Balancing Act of Data and Humans

By: Special Guest 7/10/2019

Creating Custom IVR Applications for Your Contact Center

By: Erik Linask 6/17/2019