Future of Work News

Future of Work News

Study Shows Robots Tied to Income Inequality in Certain U.S. Regions

By: Laura Stotler 5/28/2020

NVIDIA Announces New AI System Geared Toward Data Center Supercomputing

By: Laura Stotler 5/20/2020

Contact Center Agents Get Personal Assistants with Speakeasy AI Agent Assist

By: Erik Linask 5/8/2020

IoT Time Podcast S.5 Ep.18 Tech in the Time of COVID-19

By: Ken Briodagh 5/7/2020

What it Takes to Ensure Business Continuity Through a Crisis

By: Erik Linask 4/30/2020

How Robotic Process Automation Can Help Businesses Success During a Crisis

By: Erik Linask 4/21/2020

Global Health Organizations Using Conversational AI to Aid COVID-19 Response

By: Laura Stotler 4/16/2020

Broadway Websites Using AI to Deal with Influx of Customer Service Requests

By: Laura Stotler 4/9/2020

ClouDhiti Brings SMBs into Future of Work with Cloud-based Artificial Intelligence Apps

By: Erik Linask 4/1/2020

Edify Says Artificial Intelligence is the Key to Superior Customer Experience

By: Erik Linask 3/31/2020

Thrio, TELUS Launch AI-Driven CC360 Customer Engagement Platform

By: Erik Linask 3/30/2020

Governments and Health Orgs Get Social Tools from Falcon.io and Facebook to Combat Coronavirus

By: Erik Linask 3/27/2020

AVANT Chooses 8x8 to Support its Unified Communications Needs

By: Erik Linask 3/25/2020

AI and Automation for Workforce Management in the Contact Center

By: Laura Stotler 3/20/2020

The Role of AI and Blockchain in Combating the Coronavirus

By: Laura Stotler 3/20/2020

Avaya Spaces Cloud Communications Platform Available to Schools to Help Manage Coronavirus Crisis

By: Erik Linask 3/20/2020

RPA Needs Cognitive Learning to Truly Succeed

By: Erik Linask 3/17/2020

AI in Healthcare: Who's to Blame When Things Go Wrong

By: Laura Stotler 3/13/2020

Automation Drives Philippines Call Centers to Train Up Lower Skilled Workers

By: Tracey E. Schelmetic 3/13/2020

The Vatican Teams with Microsoft and IBM to Call for AI Ethics

By: Laura Stotler 3/4/2020

InMoment Acquires MaritzCX to Create Future of Work and CX Powerhouse

By: Erik Linask 2/27/2020

Arria NLG Adds Automated Data Narratives to Maistering AI Applications

By: Erik Linask 2/25/2020

Great Expectations: Millennial Workers Will Communicate and Collaborate Differently

By: Arti Loftus 2/21/2020

AI Helps Marketing Professionals Learn About Their Customers

By: Bill Yates 2/20/2020

Smart Buildings Are Poised to Change the Way We Live

By: Bill Yates 2/20/2020

G Suite Saves You Time at Work with Machine Learning and AI

By: Bill Yates 2/20/2020

AI's Important Role in Customer Service Workflows

By: Laura Stotler 1/17/2020

New Illinois Law Could Serve as Benchmark for AI Use in Hiring

By: Laura Stotler 1/8/2020

Solving the Blended IT Workforce Management Challenge

By: Erik Linask 1/6/2020

AI's Critical Role in Public Safety and Emergency Services

By: Laura Stotler 1/3/2020

AI Versus Human Thought: Which Will Prevail?

By: Laura Stotler 12/27/2019

How AI is Improving CX and Customer Engagement

By: Laura Stotler 12/27/2019

AI Vital for Omnichannel Customer Engagement

By: Laura Stotler 12/20/2019

AI's Steady Takeover of the Hiring Process

By: Laura Stotler 12/18/2019

The Long and Winding Road Or is AI Just Around the Corner in 2020?

By: Juhi Fadia 12/16/2019

Amazon AVS Testing: Voicebot-enabled Devices Offer Intuitive and Engaging Experience

By: Biju Oommen 12/16/2019

Google's Contact Center AI Could Transform Customer Service

By: Laura Stotler 12/6/2019

Salesforce Broadens AI-Based Einstein Voice Assistant

By: Laura Stotler 11/27/2019

Workforce Logiq Acquires ENGAGE Talent and Adds AI and Analytics

By: Laura Stotler 11/26/2019

Google Enhances CallJoy Virtual Customer Service Agent

By: Laura Stotler 11/22/2019

Phone.com Adds SAM.AI for Enhanced Quality Management

By: Stefania Viscusi 11/21/2019

The Surprising Growth of AI in Retail Businesses

By: Laura Stotler 11/20/2019

Conversational AI Transforms the Call Center at Constant Contact

By: Laura Stotler 11/15/2019

AI's Inevitable Impact on the Customer Experience

By: Laura Stotler 11/13/2019

The Complex Ethical and Social Responsibilities Surrounding AI

By: Laura Stotler 11/13/2019

The Exciting and Controversial Use of AI in the Hiring Process

By: Laura Stotler 11/7/2019

How AI and Bots are Improving the Travel Industry

By: Laura Stotler 11/6/2019

New Modzy Platform Designed to Scale AI Deployments Across the Enterprise

By: Laura Stotler 11/5/2019

Companies using AI and IoT Together Have Advantage, Study Says

By: Ken Briodagh 11/4/2019

How Much User Experience Customization by AI is Too Much?

By: Tracey E. Schelmetic 10/30/2019