Future of Work News

Future of Work News

Conversational AI Transforms the Call Center at Constant Contact

By: Laura Stotler 11/15/2019

AI's Inevitable Impact on the Customer Experience

By: Laura Stotler 11/13/2019

The Complex Ethical and Social Responsibilities Surrounding AI

By: Laura Stotler 11/13/2019

The Exciting and Controversial Use of AI in the Hiring Process

By: Laura Stotler 11/7/2019

How AI and Bots are Improving the Travel Industry

By: Laura Stotler 11/6/2019

New Modzy Platform Designed to Scale AI Deployments Across the Enterprise

By: Laura Stotler 11/5/2019

Companies using AI and IoT Together Have Advantage, Study Says

By: Ken Briodagh 11/4/2019

How Much User Experience Customization by AI is Too Much?

By: Tracey E. Schelmetic 10/30/2019

Voca.ai Sees Influx of Investment

By: Maurice Nagle 10/29/2019

Courtside Solution Uses AI to Automate Court Transcription

By: Laura Stotler 10/24/2019

Chatbots Can Close the Sale - But Only with Unknowing Customers

By: Laura Stotler 10/18/2019

St. Louis Blues Using Chatbot to Drive Revenue and Improve Fan Engagement

By: Laura Stotler 10/17/2019

Human and AI Collaboration in the Future Workplace

By: Laura Stotler 10/4/2019

Women Assuming Major Role in AI Development

By: Laura Stotler 10/4/2019

Unified Office Brings Unified Communications, IoT, AI to Restaurant Industry

By: Erik Linask 9/30/2019

Military and Healthcare Industries Driving AI Investments and R&D

By: Laura Stotler 9/26/2019

Google Looks to India for AI Development and Research

By: Laura Stotler 9/24/2019

DataRobot and CallMiner Partner for AI-Driven Customer Experience Analysis

By: Tracey E. Schelmetic 9/6/2019

LG Customer Care Goes High Tech with AI

By: Stefania Viscusi 9/6/2019

Airlines Using AI to Forecast Demand and Improve Efficiencies

By: Laura Stotler 9/6/2019

BPO Company Launches AI-Driven Conversational IVR Technology

By: Tracey E. Schelmetic 8/30/2019

Groupon Boosts Customer Experience with Presence AI Purchase

By: Maurice Nagle 8/21/2019

A Telecom Industry Powered by AI

By: Special Guest 8/21/2019

CI's Virtual Concierge Simplifies AI for Customer Interactions

By: Laura Stotler 8/14/2019

Creating a Harmonious Environment for Workers in the Age of AI

By: Laura Stotler 8/2/2019

Microsoft's Exciting and Frightening $1 Billion Investment in OpenAI

By: Laura Stotler 7/30/2019

Replicant Reveals Round of Funding, New CEO

By: Maurice Nagle 7/29/2019

Delta Elevates Customer Service Using AI-Based Virtual Assistant

By: Laura Stotler 7/25/2019

How AI is Transforming Customer Relations

By: Laura Stotler 7/19/2019

Success in AI Requires Alterations of Companies' Decision-Making Process

By: Tracey E. Schelmetic 7/16/2019

The Future of Work is a $3.5 Trillion Arbitrage Opportunity

By: Rich Tehrani 7/15/2019

AI Building the Future of Work

By: Tracey E. Schelmetic 7/11/2019

What AI Can and Cannot Do for CX: The Next Generation Balancing Act of Data and Humans

By: Special Guest 7/10/2019

Creating Custom IVR Applications for Your Contact Center

By: Erik Linask 6/17/2019

Samsung's Bixby Creating New AI-driven Engagement Opportunities

By: Erik Linask 6/14/2019

Topbox Enhances CX Using Conversational Analytics

By: Laura Stotler 6/13/2019

The Lowdown on Low-Code for AI Development

By: Laura Stotler 5/24/2019

AI Set to Transform the Financial Services Workplace

By: Laura Stotler 5/24/2019

Cisco Open Sources Conversational AI Platform

By: Maurice Nagle 5/13/2019

The Future of Work Starts with a Plan

By: Maurice Nagle 5/10/2019

Human Contractors Are Mining Social Media Posts to Train AI Systems

By: Laura Stotler 5/8/2019

AI Takes Aim at Customer Communications Content

By: Maurice Nagle 5/6/2019

QPC, Call Journey Come Together to Drive AI-Powered Analytics

By: Maurice Nagle 5/3/2019

Meet Grant - Your AI-optimized WFM Concierge

By: Maurice Nagle 5/2/2019

AI Stars in New VoC Solution

By: Maurice Nagle 5/1/2019

Bee'ah Selects Johnson Controls and Microsoft Future Office in Middle East

By: Ken Briodagh 4/26/2019

The Role of IoT in the Evolving Workplace

By: Special Guest 4/26/2019

AI Transforming the Global Role of Knowledge Workers

By: Laura Stotler 4/26/2019

NTT Aims to Incubate Future of Work

By: Maurice Nagle 4/25/2019

Avaya Furthers Partnership with Nuance to Add AI-based Natural Speech to Self-Service

By: Tracey E. Schelmetic 4/2/2019