Future of Work News Free eNews Subscription

Lang.ai Completes $10.5M Series A

By

Lang.ai completed a $10.5 million Series A to expand its ability to assist CX teams with a control center for revenue and automation opportunities.

Lang is wanting to understand what each individual customer is saying in their buying journey. By investing further in R&D and GTM teams, Lang is looking to help CX teams correlate this data to purchase histories and recommend automation for workflows agents must follow when dealing with specific issues.

“Lang’s mission is to empower anyone to benefit from the power of AI, and we’ve taken a different approach tailored for business users and done visually, instead of via traditional machine learning approaches that rely on large data sets and labeling/training,” said Jorge Penalva, CEO of Lang.

Lang believe it can enable CX teams to scale more efficiently through its technology. As Lang automatically tags customer conversations in real-time, companies are enabled to extract more granular insights about their client interactions and resolve their issues through automation rules. Lang's automation, which requires no code and no technical source to get started, is connected to existing help desk solutions such as Zendesk and Intercom.

“When we onboarded Lang, we were a team of two support agents, including myself, and just setting up our Zendesk instance to our needs,” said Tony Rios, customer and product lead at Ramp. “While we’ve scaled the business massively over the past year, we're always thinking through how we scale operationally without throwing more people at the problem. Lang is able to handle many of the most time-consuming tasks.”

Lang will continue to partner with the frontend and backend players to help clients drive value from data with a unified view. Lang's goal is to become a core layer of the CX stack to build automations and extract better insights by structuring qualitative data.

The Series A investment was led by Nava Ventures with participation from new and existing investors that include Oceans Ventures; Forum; Flexport Fund; Mike Murchison, CEO of Ada; Joaquim Lecha, CEO of Typeform; and Javier Mata, CEO of Yalo; senior engineering and sales leaders at AI-based companies including Google, Weights & Biases, Looker and Ocrolus.

Be part of the conversation about how AI is driving the Future of Work and both the customer and employee experience at Future of Work Expo 2022. The conference focuses on key elements of today's re-imagined workplace, not just for improving productivity, but also providing a better customer experience, through the intersection of technology and the human element. Future of Work Expo is part of the #TECHSUPERSHOW experience, taking place June 21-24, 2022 in Ft. Lauderdale, Florida.




Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor

SHARE THIS ARTICLE

Related Articles

Security Concerns Hinder Adoption of GenAI in Major Companies

By: Stefania Viscusi    3/28/2024

PagerDuty announced the latest findings from its recent study which sheds light on the sentiments of technology executives at America's largest compan…

READ MORE

EU AI Act Spurs Credo AI's AI Governance Platform Enhancements

By: Greg Tavarez    3/28/2024

Credo AI announced the introduction of enhancements specifically designed to empower comprehensive GRC for AI systems.

READ MORE

Having Secured $1M in Pre-Seed Funding, QuantexAI Aims to Seamlessly Democratize Data for Enterprise Users

By: Alex Passett    3/27/2024

QuantexAI recently announced that it successfully secured $1 million during its pre-seed funding round, marking a major step forward for the QuantexAI…

READ MORE

Research Highlights the Challenges of Data Privacy in AI Technology Pursuits

By: Tracey E. Schelmetic    3/27/2024

Recent research released by Info-Tech Research Group in the form of a report entitled "Conduct an AI Privacy Risk Assessment" found that AI's reliance…

READ MORE

Unified Office Integrates AI-Powered Coaching During Calls

By: Greg Tavarez    3/26/2024

The expansion of TCNIQTM utilizes AI to transform voice interactions by creating the ability to coach employees in real-time.

READ MORE