Future of Work News Free eNews Subscription

Lang.ai Completes $10.5M Series A

By

Lang.ai completed a $10.5 million Series A to expand its ability to assist CX teams with a control center for revenue and automation opportunities.

Lang is wanting to understand what each individual customer is saying in their buying journey. By investing further in R&D and GTM teams, Lang is looking to help CX teams correlate this data to purchase histories and recommend automation for workflows agents must follow when dealing with specific issues.

“Lang’s mission is to empower anyone to benefit from the power of AI, and we’ve taken a different approach tailored for business users and done visually, instead of via traditional machine learning approaches that rely on large data sets and labeling/training,” said Jorge Penalva, CEO of Lang.

Lang believe it can enable CX teams to scale more efficiently through its technology. As Lang automatically tags customer conversations in real-time, companies are enabled to extract more granular insights about their client interactions and resolve their issues through automation rules. Lang's automation, which requires no code and no technical source to get started, is connected to existing help desk solutions such as Zendesk and Intercom.

“When we onboarded Lang, we were a team of two support agents, including myself, and just setting up our Zendesk instance to our needs,” said Tony Rios, customer and product lead at Ramp. “While we’ve scaled the business massively over the past year, we're always thinking through how we scale operationally without throwing more people at the problem. Lang is able to handle many of the most time-consuming tasks.”

Lang will continue to partner with the frontend and backend players to help clients drive value from data with a unified view. Lang's goal is to become a core layer of the CX stack to build automations and extract better insights by structuring qualitative data.

The Series A investment was led by Nava Ventures with participation from new and existing investors that include Oceans Ventures; Forum; Flexport Fund; Mike Murchison, CEO of Ada; Joaquim Lecha, CEO of Typeform; and Javier Mata, CEO of Yalo; senior engineering and sales leaders at AI-based companies including Google, Weights & Biases, Looker and Ocrolus.

Be part of the conversation about how AI is driving the Future of Work and both the customer and employee experience at Future of Work Expo 2022. The conference focuses on key elements of today's re-imagined workplace, not just for improving productivity, but also providing a better customer experience, through the intersection of technology and the human element. Future of Work Expo is part of the #TECHSUPERSHOW experience, taking place June 21-24, 2022 in Ft. Lauderdale, Florida.




Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor

SHARE THIS ARTICLE

Related Articles

Future of Work Expo 2025: UCaaS Drives the Future of Work

By: Greg Tavarez    2/12/2025

At Future of Work Expo 2025, part of the #TECHSUPERSHOW, a panel session, "Why UCaaS Is the Future of Work," explained why UCaaS is so central for the…

READ MORE

Is the Future of Work Powered by AI? Find Out at Future of Work Expo 2025

By: Alex Passett    2/11/2025

Future of Work Expo 2025 began today at the Broward County Convention Center in Fort Lauderdale, Florida. This story shares some details from the Futu…

READ MORE

Cybersecurity and Privacy Discussed at Future of Work Expo 2025

By: Greg Tavarez    2/11/2025

The flow of sensitive information, both within and outside organizations, is becoming harder to control.

READ MORE

Unified Office Announces Significant Expansion of its TCNIQ AI Analytics Suite of Products at Future of Work Expo 2025

By: TMCnet News    2/11/2025

Leading communications technology company Unified Office announced today the official expansion of its TCNIQTM AI-based business analytics suite of pr…

READ MORE

Beyond the Hype: Unified Office Provides Real AI Solutions for Business

By: Special Guest    2/8/2025

Unified Office is committed to creating practical AI applications that solve real world problems.

READ MORE