Cloud communications platform 8x8 Inc. announced that Swim England deployed 8x8 XCaaS — eXperience communications as a service — to equip the company’s employees and contact centers with the communications capabilities needed to operate within the modern workplace.
Swim England, the national governing body for swimming in England, had three contact centers that were responsible for enquiries related to awards, teacher training and membership. The inflexibility of the existing system became apparent as employees started to work remotely. Swim England needed a cloud solution that could be implemented with no disruption of service and would support its employees working remotely while supporting their communications requirements.
Swim England chose 8x8 XCaaS for its functionality and content-sharing capabilities. The ability to use 8x8 Work’s enterprise voice, video meetings and team chat capabilities from a computer, mobile device or web browser enabled Swim England’s employees to work from anywhere, communicating with the public and collaborating easily with colleagues, from the same app.
“We had been relying on our legacy solution for many years and knew it was time for a change,” said Kalpesh Parmar, head of IT at Swim England. “The necessity of remote work accelerated our digital transformation plans and our move to the cloud much more quickly than anticipated.
Additionally, 8x8 service plans come standard with unlimited domestic and international calling, which eliminated the need to provision and pay for employees and contact center agents’ monthly mobile phone contracts. Swim England’s monthly platform operating costs were reduced by 35% by implementing 8x8.
“The transition to the 8x8 platform was very quick and seamless, even given the complexities of implementing a new solution, while maintaining a high-level of service for our customers with little disruption,” added Parmar.
8x8 XCaaS is built on the secure and compliant 8x8 eXperience Communications Platform, which offers a financially backed, platform-wide 99.99% uptime SLA across an integrated cloud UCaaS and CCaaS solution.
Be part of the conversation about how the Future of Work is redefining both the customer and employee experience at Future of Work Expo 2022. The conference focuses on key elements of today's re-imagined workplace, not just for improving productivity, but also providing better experiences through the intersection of technology and the human element. Future of Work Expo is part of the #TECHSUPERSHOW experience, taking place June 21-24, 2022 in Ft. Lauderdale, Florida.
Edited by
Erik Linask
