Future of Work News

Honeywell Optimizes Teams Communication Among Frontline Workers


Frontline workers keep businesses operational. They provide services that people rely on and they impact other operational tasks and brand reputation. The difference is they are not office- or desk-bound and have different technology needs. However, despite the essential nature of their roles, frontline workers are notoriously underserved by technology. In fact, 46% of frontline workers value technology tools over mental health and wellness benefits at their job to help reduce work-related stress, according to Microsoft’s Work Trend Index.

This makes it important for businesses to provide the right technology that will make frontline jobs easier and allow efficient collaboration between coworkers and teams. To make this possible, Honeywell integrated with Microsoft to provide mobile workers with a set of digital tools that will enable enhanced communication and collaboration on one platform.

“Frontline workers are the backbone of many organizations, and this solution empowers the frontline workforce to deliver agility in responsiveness and optimize productivity,” said Kristina Behr, vice president of product, frontline and workflows at Microsoft.

Honeywell Safety and Productivity Solutions provides products, software and connected solutions that improve productivity, workplace safety and asset performance. The addition of Microsoft Teams for frontline workers to Honeywell’s software ecosystem will allow employees to communicate and collaborate with each other effectively using one mobile computer without the need to carry separate bulky radios.

Through Teams, workers will turn Honeywell devices, such as the CT30 XP, CT45 XP and ScanPal EDA52, into walkie-talkie with a dedicated button. This push-to-talk solution enables clear, instant and secure voice communication over the cloud, allowing employees to better serve customers or patients on demand.

“As mobile workers are being challenged to know more at a moment’s notice than ever before, the combination of Honeywell’s rugged, versatile mobile computers with Microsoft Teams gives workers access to the answers they need by connecting with each other to coordinate the right outcomes,” said Karen Bomber, senior director of marketing at Honeywell Productivity Solutions and Services.

The optimized Microsoft Teams for frontline workers application is available for download for users of select Honeywell mobile computers in the warehousing, logistics, healthcare and retail fields.

Edited by Erik Linask

Future of Work Contributor

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