Future of Work News

Better Technology Means Happier Employees


Businesses worldwide continue to adapt to hybrid work models in this post-pandemic world. In the process, they are catering to employee demands to keep engagement and productivity steady. That is easier said than done, of course.

Sure, employees want a good work culture and good benefits. They also do not want to wait 15 minutes for a work laptop to turn on only to see the outdated Windows 7 show up on the screen. Those working in the office also do not want to have slow Wi-Fi speed, resulting in web pages and applications with slow load times.

In fact, a survey conducted by OnePoll on behalf of Compucom found that nearly 22% of respondents in large enterprises always have bad experiences with workplace technology. They average more than a whopping 20 frustrating moments weekly. Those moments when technology does not cooperate as it should add up to more than 90 minutes lost in productivity each week.

Companies need to realize it is 2022. The technology is out there to make the employee experience seamless no matter where they work. Employees are more engaged and more productive with better technology – 89% of companies with more than 1,000 employees agree that satisfaction and retention will increase if companies invested more in their technology, according to the survey.

Sure, it does cost money to bring in the proper technology to make the work day smooth for employees. But the consequences for not investing in tech are severe. More than a quarter of enterprise respondents said the technology they use for work is at least 5 years old. Because of the outdated technology, two-thirds use personal devices. OK, no big deal, except doing this leaves the door open for cybersecurity threats, and businesses are aware of the financial and reputational consequences of cyberattacks.

Restricting personal devices is a fix to prevent those cyberattacks, but the friction remains between employees and tech. As a result, frustrated employees potentially look to other companies that give their employees the tools needed to succeed

“As work from home and hybrid work continues to be a reality, it’s time for companies to fundamentally rethink how they support their employees and the technology they use,” said Mick Slattery, Compucom CEO.

Employees today just want the technology to perform at a standard that will allow them to get things done with little to no issues no matter if they work from home or in the office.

Edited by Erik Linask

Future of Work Contributor

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