Future of Work News

CBTS and Ribbon Simplify Legacy Telephony Services Transition


Millions of users worldwide utilize Microsoft Teams for video conferencing, file sharing and chat. For good reason too:  It’s a convenient way to bring together co-workers, contacts and collaboration. The mobile app even puts those capabilities into the hands of those who love to be on the road.

A phone service that is added to Microsoft Teams is a golden opportunity for service providers. The challenge for organizations is that the migration to Teams Calling is not done by the flip of a switch. Ribbon Communications’ Ribbon Connect steps in to overcome this challenge by enabling service providers to deliver a digital engagement model to transition legacy telephony services to Microsoft Teams and Microsoft Phone System.

CBTS, a provider of communications, cloud and infrastructure for enterprises and midmarket clients, is leveraging Ribbon Connect to deploy Operator Connect Accelerator for Microsoft Teams.

"We're committed to being the service provider of choice for organizations migrating to Microsoft Teams,” said Tony King, vice president and principal of the CBTS communications practice. “With Ribbon Connect, our customers can fully leverage the digital engagement model that Operator Connect for Microsoft Teams enables.”

Why is it important to leverage this model?

Operator Connect for Microsoft Teams is an operator-managed service for interconnection between Teams and telephony services. It is designed to simplify Teams users' access to telephony services. The solution helps position Microsoft Phone System services as a replacement for traditional telephony services and other cloud unified communications offerings.

Operator Connect Accelerator for Microsoft Teams enables service providers to engage with an authorized Microsoft ecosystem partner. It also enables service providers to gain access to the integration tools, services offerings and professional services that help them jump-start their Operator Connect for Microsoft Teams deployments.

Tony Scarfo, Ribbon's EVP, cloud and edge business unit, said that CBTS is already recognized for its telecom innovation, and the partnership with Ribbon further accelerates CBTS’s time to market, helping them stay ahead of the competition.

Edited by Erik Linask

Future of Work Contributor

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