Future of Work News

Zingtree and AVANT Elevate Global Contact Center Productivity

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More savvy customers mean the expectation for high quality customer service each time customers contact a brand is high. That is why contact center agents need to have the right information at their fingertips to provide high quality customer service.

This can happen with the right software, such as what Zingtree offers. Zingtree is a conversational workflow software that make even a company’s newest agents to sound like veteran team members with workflows that guide them through key processes in real time. Results are noticeable. They include faster new hire ramp time, call handle times, improved agent performance and de-risking the migration to cloud.

To help contact center agents worldwide deliver high productivity, Zingtree is partnering with technology services distributor AVANT. AVANT helps its partners solve technology challenges with solutions and a comprehensive selection of providers for UCaaS, CCaaS, cloud, colocation, connectivity and security. Through the partnership, AVANT is provided the additional capacity to provide contact center productivity solutions.

“AVANT is proud to partner with Zingtree to offer our clients around the world innovative software solutions designed to help improve call center operations,” said Brent Wilford, senior director of CX and UC, Avant.

The results from Zingtree’s software are known, but how does the software actually work? Zingtree’s clients use its conversational workflow software, powered by Zingtree’s DecisionEngine, to create and implement agent scripting and workflows. The software’s no-code authoring tool allows customer support teams to build and publish conversational workflows in real time without IT support.

The conversational workflows are built on sophisticated logic that deliver the right answer at the right time to support complex customer engagements. In addition, automation and advanced reporting tools help teams optimize workflows and manage performance.

Every agent is an expert with Zingtree, and AVANT gives its clients the opportunity to implement innovative call center tools to help customer engagement and agent productivity while living up to the expectations that savvy customers bring to each conversation.




Edited by Erik Linask

Future of Work Contributor

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