Future of Work News

Fusion Connect and Microsoft Form Single Collaboration Platform


Gone are the days where having collaboration tools that work together are considered a luxury. In today’s hybrid environment, workers feel forced to juggle multiple communication channels for work. In fact, more than four in five office workers use at least two communication channels for work, according to a Harris Poll commissioned by Fusion Connect. Nearly two out of 10 use five or more collaboration tools.

Fusion Connect, with those poll results, set out to expand its existing managed and professional services that support mid-market and enterprise companies by taking advantage of a platform many enterprises utilize – Microsoft 365. As a result, Fusion Connect and Microsoft Cloud Solution Provider offer Operator Connect for Microsoft Teams to allow businesses to seamlessly integrate calling capabilities into the collaboration platform.

“As hybrid work environments mature, investing in next-generation communication and collaboration solutions that are always available to enable a distributed workforce, will become a competitive advantage,” said Jeff Blackey, senior vice president of product development at Fusion Connect.

The competitive advantage is delivered through Operator Connect for Microsoft Teams.

Operator Connect for Microsoft Teams unifies employees on a single platform for collaboration, calling, messaging, video meetings and file sharing, allowing companies to eliminate other platforms in their environment and take advantage of their Microsoft 365 subscription.

With Operator Connect, Fusion Connect clients make calls to mobile devices and landlines directly through Microsoft Teams with dedicated local phone numbers that are accessed on any device, including PCs, smart phones, tablets and Teams-enabled desk phones. And with uninterrupted voice service even if Microsoft Teams service is not available. This allows clients to maintain full business operations.

Operator Connect also is fully integrated into the Microsoft 365 platform and takes advantage of the security features of that platform, with the option of adding comprehensive network security services from Fusion Connect.

Additionally, the new offering is backed by Fusion Connect's comprehensive service guarantee that includes on-time installation and 100% availability for next-generation services.

"Our calling services solution for Microsoft Teams, combined with our managed network and security services, position us as a leading MCSP for mid-market and enterprise companies looking to streamline their IT operations and optimize their business processes using Microsoft 365," said George Schoenstein, senior vice president of marketing at Fusion Connect.

Operator Connect is the next generation of direct routing, adding full public switched telephone network connectivity to Microsoft Teams. In addition, the reliable, accessible, and low-maintenance calling option eliminates the cost to manage and maintain an on-site or cloud-based PBX system.

Combining Fusion Connect's business continuity approach with the Microsoft 365 platform gives businesses peace of mind with their collaboration tools delivered on a single platform.

Edited by Greg Tavarez

Future of Work Contributor

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