Future of Work News

Need an Improved Teams Collaboration Experience?

By

Collaboration is vital for all industries. It drives internal operations, improves customer experiences, and increased employee engagement – all necessary for positive business outcomes. The bottom line is businesses cannot innovate or sell without it.

Vyopta helps hundreds of organizations worldwide, across more than 20 industries, improve the collaboration experiences of over 40 million people with solutions such as its Collaboration Performance Management platform.

The platform provides advanced reporting of tech adoption, utilization and the quality of users' experience to maximize employee productivity and engagement. Vyopta's voice monitoring and analytics include full understanding of phone availability by site and department, visibility of all voice and video call legs in one place, investigation of past calls, and deeper insights on capacity, usage and adoption of voice specific environments.

To further extend its helping hand for improving collaboration, Vyopta now fully supports Microsoft Teams' voice services including phone plans, direct routing and Operator Connect.

Vyopta provides single-pane-of-glass and multi-vendor UC environments purpose-built for collaboration to improve the Teams experience. The platform's tools proactively identify issues for quick troubleshooting and offer comprehensive experience monitoring for calls and meetings. In addition, it provides visibility into systemic issues and insights across hybrid work modes.

Vyopta's analytics track how users are engaging so that users can be guided and educated to make the most of the virtual collaboration technologies they are using.

"For Microsoft Teams rollouts, Vyopta's multi-vendor and multi-technology approach helps maintain visibility into usage, adoption, performance and quality throughout a migration, helping transition users faster and more effectively," said Alfredo Ramirez, CEO of Vyopta.

Vyopta helps manage performance for Teams as well as compatible endpoints, on-premises and cloud video interop platforms, session border controllers and other UCaaS and UC technologies in the environment.

By doing so, Vyopta creates a better environment for identifying, troubleshooting, diagnosing, resolving and preventing issues within a digital collaboration experience


Edited by Erik Linask

Future of Work Contributor

Related Articles

RingCentral DaaS: Hardware Management via Single-Vendor Procurement

By: Alex Passett    1/25/2023

The new Device-as-a-Service (DaaS) offering from RingCentral provides a plethora of benefits to customers, including lower upfront hardware costs from…

READ MORE

Kroger Better Utilizes Associates' Talents with Google Cloud and Deloitte Assistance

By: Greg Tavarez    1/25/2023

Kroger is working with Google Cloud and Deloitte to create two purpose-built applications to enhance associate productivity.

READ MORE

Responsible Technology Becomes Pressing Need

By: Greg Tavarez    1/23/2023

Almost three-fourths of business leaders believe that "responsible technology considerations will eventually come to equal business or financial consi…

READ MORE

Unified Office to Exhibit at Future of Work Expo Florida 2023

By: TMCnet News    1/23/2023

Future of Work Expo explores how artificial intelligence and machine learning can improve business applications, communications, collaboration, contac…

READ MORE

Windstream Partners with AWS for Better Virtual Meeting Experiences

By: Stefania Viscusi    1/20/2023

Windstream Communications, has partnered with Amazon Web Services, Inc. (AWS) to provide users of its Enterprise OfficeSuite Live with a way to meet s…

READ MORE