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Genesys and WWT Transform Joint-Customer Experiences


Customer loyalty and employee loyalty are key to company success. To prevent a loss in profits when loyalty declines, organizations need to deliver better experiences with less by delivering people-centric experiences to ensure customers are known, understood and cared for across engagements while enabling employees with fit-for-purpose tools and resources to support every interaction.

Genesys and World Wide Technology, through a new partnership, are helping organizations deliver better experiences. Cloud experience orchestration capabilities from Genesys and WWT managed technology solutions allow the companies to help organizations accelerate cloud migrations and digital and AI innovations.

The Genesys platform lays the foundation of empathetic customer experiences. For those not familiar with empathetic customer experiences, Genesys describes it as making customers feel remembered, heard and understood. Organizations that utilize Genesys give customers the experience they want every time.

The infrastructure modernization and digital transformation capabilities of WWT and the Genesys platform combined allow organizations to drive deeper relationships with customers and employees for better business outcomes, especially when given a greater ability to listen, predict, engage and optimize in real time.

“With Genesys, we will be able to create personalized and powerful customer-centric experiences, unifying all interactions across the customer journey – from web commerce transactions to customer service engagement," said Simon Kruger, Contact Center Practice Manager at WWT.

Additionally, WWT is building a dedicated Genesys practice to accelerate customer experience transformation and support more than 2,000 WWT customers. With the ability to run the Genesys Cloud CX platform in a test environment at the WWT Advanced Technology Center, joint customers benefit from a smooth digital transformation.

"Delivering better business outcomes begins with technology that helps organizations quickly and smoothly adapt to customer needs and expectations,” said Amy Slater, Vice President of America's Partner and Alliances Ecosystem Sales at Genesys. “This new partnership represents our commitment to helping organizations access end-to-end technology solutions that enable true intimacy at scale to foster customer trust and loyalty."

Following a multimillion-dollar transaction with a multinational telecommunications company, this new agreement builds upon collaboration between Genesys and WWT to help companies thrive in the digital world, simplifying and streamlining adoption of innovative, cloud-native customer experience solutions.

Edited by Alex Passett
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