Future of Work News Free eNews Subscription

Technology Solutions Need to Support the Modern Workforce


The workforce and workplaces are different now than they were three years ago. Maybe it comes down to the rapid evolution of technology, maybe it is down to the changes in employee needs or maybe it comes down to the change needed when the pandemic hit the U.S. in 2020.

The fact is what worked with the workforce and workplace three years ago does not work today.

“There is a shifting dynamic that comes in the workforce – 75% of the workforce will be millennials in two years,” said Jason Byrne, senior vice president, marketing, Crexendo. Byrne spoke during a panel discussion at ITEXPO in Ft. Lauderdale, Florida.

With younger generations on track to dominate the workforce, businesses need to adapt to the technologies those generations are familiar with to increase productivity and employee happiness. Younger generations want communication tools that look like Facebook, WhatsApp and Instagram, for example.

Essentially, organizations need solutions that draws in potential employees while retaining their current workforce.

“Before COVID, we had a pretty older workforce as younger generations don’t want to sell furniture,” said Britney West, managing director of technology strategy, City Furniture. “It was hard to capture that workforce because seeing ‘furniture’ in the name did not draw in a tech workforce. The hybrid environment drives us more to hire younger people and tech people worldwide.”

Solutions are a generational thing, but solutions do need to be flexible enough to allow businesses to adapt to changing needs. They also need to deliver a comprehensive set of tools so workers can be productive anywhere. They need to be implemented to better fit the work styles of employees.

Solutions also need to be easy enough to use and manage to avoid undue technical challenges. This pertains to users and IT teams.

“Look at your backbone infrastructure to support your users,” said Glenn Stansbury, national channel manager, Peerless Network. “You can have all the best equipment, but if you don’t have a backbone infrastructure, the equipment won’t work.”

Businesses need to make sure they have the proper tools in place, such as the proper internet for those working at home, to keep operations efficient and drive business success. Buy technology for the future of work.

Edited by Greg Tavarez
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor


Related Articles

New AI-Enhanced Customer Experience and Relationship Solution by Genesys and Salesforce

By: Greg Tavarez    9/28/2023

Using CX Cloud from Genesys and Salesforce allows companies to enhance customer personalization while relieving the IT and analyst teams of developmen…


MiaRec Enhances Conversational Intelligence with Generative AI

By: Stefania Viscusi    9/28/2023

MiaRec's Auto QA empowers businesses to extract maximum value from their customer interactions.


Hybrid or In-Person Work Over the Next Decade? New Data Points to the Former

By: Alex Passett    9/28/2023

A new Future of Work study from Omdia concludes that, while working in person has its value, a vast percentage of companies' employees favor hybridity…


Infosys and NVIDIA Expand Partnership for 'AI First' Offerings

By: Tracey E. Schelmetic    9/27/2023

Digital services and consulting company Infosys recently announced a partnership with NVIDIA.


Egnyte and Microsoft Reinforce Commitment to Hybrid Work with Collaboration Upgrades

By: Greg Tavarez    9/27/2023

Egnyte strengthened its relationship with Microsoft to provide customers with additional real-time document collaboration and sharing features through…