Organizations continuously seek new ways to better connect their employees and customers and ensure company success. A few ways businesses connected employees and customers in the past included social media where customers and employees interact and discuss ideas, customer feedback programs that allowed employees to see the impact of their work on customers, customer service initiatives to connect with customers on a personal level, and employee engagement initiatives.
One other way is through collaboration tools that are used to share information, brainstorm ideas, and work together on projects.
Poised to transform the way businesses approach collaboration technology, ePlus, a technology solutions provider, announced its Automated Virtual Assistant for Collaboration Spaces, which provides automated testing and reporting on the health of video devices, conference rooms and workspaces to ensure effective operations and a good end user experience.
The ePlus AVA for Collaboration Spaces solution ensures endpoint functionality prior to meetings by using synthetic testing and inspection of all necessary components, including audio/video, room and network.
With the ePlus AVA solution, administrators proactively conduct on-demand testing, even before end users become aware of problems, and automate help tickets for faster remediation. This enhances the customer experience, reduces operational overhead and improves availability.
The solution also streamlines reporting for dashboard analytics, providing real-time insights by geography and device type for a collaboration environment. By increasing adoption and ROI of collaboration spaces and conference rooms, the ePlus AVA solution frees up IT and audio/visual support staff to focus on core business activities.
"We are thrilled to be able to offer this new service to our customers," said Sean Wilson, Vice President of Collaboration Strategy at ePlus. "ePlus AVA delivers positive outcomes and a superior user experience. We are confident that this innovative solution will help our customers increase the ROI of their workspaces and streamline their collaboration technology."
Such a solution that expedites problem resolution, increases adoption of collaboration technology, and enhances the user experience, Wilson noted, has already yielded impressive results for one customer, reducing the number of meetings starting late by an average of 50%.
With those results, this ePlus AVA service offers a seamless and efficient way to manage video-enabled meeting rooms and workspaces.
The solution is available for Webex, Microsoft, Zoom, Google and BlueJeans meeting platforms through Cisco video endpoints, with plans to expand to other collaboration video devices in the future.
Edited by Alex Passett