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MMC Implements RingCentral to Boost Customer, Employee Experiences

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There comes a time when businesses realize their on-premises legacy communications systems need to be replaced. The reasons vary from technology that no longer meets business needs, to new technologies bringing in value such as increased revenue and lower operating costs.

MMC, known for its expertise in HR outsourcing, payroll, benefits administration and other business processes, was one of those companies that sought a cloud solution that could provide greater mobility for its employees. A cloud solution that, with measurable results, would allow them to more efficiently connect and communicate with clients.

After looking at the options out there, MMC decided to replace its on-premises legacy communications system with RingCentral and migrated 3,000 of its employees to RingCentral MVP.

RingCentral MVP, “the phone system that helps teams achieve more,” is a messaging, video and phone solution with features available in a single, unified application. It integrates essential communication and collaboration tools in one user-friendly platform.

With team messaging, video calling, VoIP calling, and a host of business app integrations, businesses are sure to get an upgrade to their regular phone system.

MMC is no exception.

RingCentral MVP enabled MMC employees to increase productivity and efficiency using a cloud-based business phone service, video conferencing, digital fax and SMS on any device from any location. As a result, MMC streamlined employee workflows, increased accessibility to clients, and empowered remote workers.

“Given how many employee workflows we’ve been able to improve across our company, how much visibility we’ve gained into our client communications, and how much money we’ve saved — not to mention how effortless the implementation itself was — my only regret is not migrating MMC to RingCentral sooner,” said Raul Terrazas, Manager of Information Technology at MMC.

MMC’s IT team plans to roll out RingCentral MVP to their sales and support teams and optimize those operations with the RingCentral for Salesforce integration in the future. The purpose of this integration is to enable them to consolidate platforms for the company’s agents, reduce the number of vendor relationships for Terrazas’ team to manage, and streamline agent workflows for added speed and efficiency.

“By shifting to RingCentral, MMC is driving greater operational efficiencies and improvements in both customer and employee experiences,” said Carson Hostetter, Chief Revenue Officer at RingCentral.




Edited by Alex Passett
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