Juggling multiple devices is burdensome for frontline workers, as it increases the risk of losing or misplacing devices, creates additional administrative work to keep devices charged and updated, and requires workers to constantly switch between devices.
For example, a healthcare worker may need to use a mobile device for patient charting, a pager for communication with colleagues and a medical device for monitoring patient vitals. Similarly, a retail worker may need to use a point-of-sale system, a handheld scanner and a mobile device for inventory management. For both scenarios, having multiple devices is time-consuming and distracts them from their primary tasks.
RingCentral, however, is providing a resolution to that with its next-generation communication solution for frontline workers that enhances employee- or company-owned mobile devices with walkie-talkie, voice, AI-powered video capabilities, team messaging, file sharing and more.
With push-to-talk capabilities, this product eliminates the need for workers to carry multiple devices, allowing businesses to optimize costs and drive return on investment through introducing BYOD programs. The offering includes consolidated calling, SMS, video camera-sharing and group messaging in one subscription.
This next-generation walkie-talkie features AI-powered capabilities that enable frontline workers to instantly elevate a voice call to AI-powered video collaboration. Utilizing "See What I See” (SWIS) technology, workers can provide added context by visually sharing their current surroundings and asking for second opinions. The product also provides workers with AI-powered live transcriptions and noise reduction technology to enhance the clarity of audio in loud environments.
In use-case scenarios, the new solution helps healthcare organizations reduce patient visit time without reducing the time spent with the care provider, improve staff communication and decrease emergency response time.
In the manufacturing industry, this solution enables better communication between workers across warehouses and other sites. It also enables workers to react quickly to mechanical breakdowns and assign tasks to floor personnel for smooth dispatch operations.
Overall, this product promises to provide frontline workers with a more efficient and effective means of communication.
“Frontline workers need to be given the right tools to perform their jobs with speed and precision,” said Srini Raghavan, Chief Product Officer, RingCentral. “With our new frontline worker solution, businesses can bridge departmental gaps and empower their frontline workers with mobile-centric tools so they can communicate with their field and back-office teams.”
The frontline worker solution is scheduled to be generally available as a standalone solution or add-on to RingCentral MVP by the end of June.
Edited by Alex Passett