Working to connect deskless workforces, there is Orion Labs. This is a proposition of value that Orion stands by – as its teams should.
However, if asked, I’d say that Orion works to connect workforces regardless of desk, or (though it might sound too good to be true if you don’t have the full story) regardless of one’s language or the language barriers they may face.
Orion’s voice-first intelligent collaboration platform creates connections for workers in myriad industries; from security to defense and intelligence, to facilities management, field service and manufacturing, to transportation and logistics, and from healthcare and hospitality to energy and retail. (Vast coverage, suffice it to say.)
And just this week, Orion released its Speech-to-Speech Translation (S2ST) solution for frontline enterprises.
This S2ST, as Orion has described, is a “first-of-its-kind voice-AI solution that layers bi-directional translation into real-time, multipoint communications, unlocking entirely new staffing and collaboration possibilities for the deskless workforce and edge operations.” Orion’s S2ST uses its innovative Frontline AI to create bridges, to so speak, for deskless workers; i.e. wherever their points of work may be, be in the field, at home, or in another hybrid way.
This is huge. With the proprietary Automated Speech Recognition (ASR) that Orion’s Frontline AI is powered by, individual users’ specific language preferences become supported. With up to 60 different language capabilities, users can – and the real-life applicability here can’t be emphasized enough – set the language they hear for their real-time push-to-talk (PTT) or 1-to-1 direct messages, regardless of the language of the original speaker.
It's like Orion said; the collaboration possibilities that can be unlocked here amaze. One worker can speak in Spanish to another in English, and the message will be understood by the English speaker and listener. Or a person fluent in Chinese can relay a message to another worker who only speaks Portuguese.
Now this is the kind of future that so many people can be hopeful for.
“Orion's Speech-to-Speech Translation is a revolutionary, voice-driven solution that enables any team member, regardless of their native language, to collaborate in Orion talk groups, bringing translation into the flow of real-time team communication,” said Orion’s CEO Greg Taylor. “Our approach is a game-changer for frontline workforce productivity and safety. I am so proud of Orion's engineering innovation to provide the first-ever solution for global and mixed-language operations.”
Though I do believe I’ve impressed the significance of a solution like this, it’s still worth repeating how helpful such a tool – and platform – can be. Orion is no stranger to the world of voice-ai workflows, but this is a unite-the-workforce next step. Though other voice-ai solutions (including voice-automated checklists, emergency alerts, SME access and data queries and more) are important as well, this S2ST provides a higher level of connection – and, subsequently, services that can be offered – to workflows, customers, and more. The productivity of an AI-enabled, multilingual frontline workforce (and the language-induced stresses that have the potential to be made moot) is one we most certainly will want to keep an eye on.
Edited by Greg Tavarez