Future of Work News Free eNews Subscription

Vodafone and RingCentral Power Hybrid Work Collaboration


The idea of “Hey, hybrid work actually works well!” was accelerated over the past few years; mostly because of the COVID-19 pandemic. One thing that organization leaders worried about when making the switch, however, was how their employees would continue to collaborate with each other. So, to ensure a smooth transition and foster effective collaboration, companies turned to cloud communications as a central pillar for their strategies.

Cloud communications (which leverage the power of the internet and cloud-based platforms) provide a secure and scalable infrastructure, enabling employees to collaborate seamlessly regardless of their location. These communication solutions encompass a wide range of services, including messaging, video conferencing, document sharing and real-time collaboration tools.

Even today, workforces worldwide continue to embrace cloud communications, recognizing the potential for enhanced productivity, the facilitation of better teamwork, and how strong connections within organizations can be maintained.

This isn't solely a U.S. thing, either; Portuguese workforces, for example are no different. That is why Vodafone Portugal and RingCentral have brought forth their One Net TeamCollaboration with RingCentral, an integrated communications solution that brings together RingCentral’s messaging and video collaboration capabilities with Vodafone’s existing fixed and mobile voice communications functionality to the Portuguese market.

RingCentral is a cloud-based communication and collaboration platform that provides businesses with a comprehensive suite of communication tools and services. The core offering of RingCentral revolves around its UCaaS platform. This enables businesses to streamline their communication infrastructure by replacing traditional on-premises phone systems with cloud-based solutions. This cloud-centric approach eliminates the need for costly hardware and offers greater scalability, flexibility and mobility.

Key features of RingCentral's platform include voice and video calling, team messaging, online meetings and conferencing, SMS and fax capabilities, and integration with popular business applications. These features are accessible through various devices, including desktops, laptops, smartphones and tablets, allowing users to communicate and collaborate seamlessly from anywhere with an internet connection.

“Now, more than ever, businesses need flexibility and reliability in the way they operate,” said Yves Desmet, Senior Vice President of International Service Providers, RingCentral. “Our mission at RingCentral is to simplify communications and help customers become more efficient, agile, and future-ready.”

These capabilities from RingCentral work with the existing robust communications services of Vodafone One Net. These include voice calling, video conferencing, call handling, logging and recording, IVR, instant messaging, presence status and file sharing. Employees communicate and collaborate in real-time, enabling efficient information exchange, decision-making and teamwork.

All in all, the solution provides Portuguese businesses of all sizes (especially SMBs) an agile, affordable, cloud-based offering for better collaboration and communication among their employees, customers and suppliers.

“Portuguese companies will be among the first in Europe to experience the advantages of this differentiating platform, which is a real step forward in their relationship with customers and employees,” said Henrique Fonseca, Vodafone Portugal's Business Unit Director. “The solution will accelerate their productivity with maximum agility and reliability.”

Edited by Alex Passett
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor


Related Articles

New AI-Enhanced Customer Experience and Relationship Solution by Genesys and Salesforce

By: Greg Tavarez    9/28/2023

Using CX Cloud from Genesys and Salesforce allows companies to enhance customer personalization while relieving the IT and analyst teams of developmen…


MiaRec Enhances Conversational Intelligence with Generative AI

By: Stefania Viscusi    9/28/2023

MiaRec's Auto QA empowers businesses to extract maximum value from their customer interactions.


Hybrid or In-Person Work Over the Next Decade? New Data Points to the Former

By: Alex Passett    9/28/2023

A new Future of Work study from Omdia concludes that, while working in person has its value, a vast percentage of companies' employees favor hybridity…


Infosys and NVIDIA Expand Partnership for 'AI First' Offerings

By: Tracey E. Schelmetic    9/27/2023

Digital services and consulting company Infosys recently announced a partnership with NVIDIA.


Egnyte and Microsoft Reinforce Commitment to Hybrid Work with Collaboration Upgrades

By: Greg Tavarez    9/27/2023

Egnyte strengthened its relationship with Microsoft to provide customers with additional real-time document collaboration and sharing features through…