Future of Work News Free eNews Subscription

Coveo Removes Enterprise Risk Out of Generative AI


Coveo, since its founding in 2004, has been at the forefront of technological innovation, revolutionizing how organizations deliver relevant and tailored experiences to its users. Their flagship product, Coveo Platform, empowers businesses to optimize information retrieval, enhance customer experiences and drive tangible business outcomes.

What sets Coveo apart, however, is its ability to harness the power of AI and machine learning (ML) algorithms to decipher user intent, context and behavior. By analyzing user interactions, search patterns and other pertinent data, Coveo's solutions deliver personalized and relevant search results, recommendations and content suggestions.

With its position among the AI platforms that transform digital experiences with intelligent search, recommendations, one-on-one personalization and merchandising, Coveo has announced the official field launch of the Coveo Relevance Generative Answering Design Partner Program with 18 large global customers, giving them access to the beta solution for testing at enterprise scale. Coveo also announced an early adopter offer, limited to current enterprise customers.

The integration of Coveo Relevance Generative Answering with the Relevance Cloud AI platform marks a milestone in the company's journey. By harnessing the power of LLMs, Coveo enables enterprises to leverage generative answering capabilities securely within their ecosystem, addressing key imperatives such as security, privacy, factuality, real-time sources of truth, relevance and access to diverse content sources.

With those capabilities, Relevance Generative Answering tackles pivotal challenges faced by enterprises in their search processes.

One of the most pressing concerns for organizations is data security. Coveo's solution builds upon its secure indexing foundation, safeguarding valuable assets throughout the generative answering content generation process. With robust security measures in place, confidential and proprietary information remains protected within organizational boundaries, eliminating the risk of unauthorized access.

Ensuring factual accuracy at scale is another vital aspect addressed by Coveo's Generative Answering capability. By leveraging leading-edge technology, the solution prevents hallucinations and maintains credibility for prominent brands. Outdated facts and answers are also eliminated (as real-time data sources from the unified index are harnessed), ensuring that generated answers remain consistent with current enterprise content.

Compliance and validity are critical considerations in today's regulatory landscape. Coveo's solution establishes seamless links with trusted sources of truth, allowing users to verify and validate the accuracy and credibility of generated answers. This not only ensures compliance, but also fosters trust in the information provided.

Content decentralization is a common challenge for enterprises dealing with vast amounts of data from various sources. Coveo's Relevance Generative Answering leverages the power of unified secure indexing and enrichment of enterprise content using Coveo AI. By securely integrating multiple content sources, it unlocks exponential generative AI capabilities, overcoming the limitations imposed by content silos.

Search and chat channels often operate independently, resulting in fragmented user experiences. Coveo addresses this issue by delivering a unified and consistent experience across all search and chat channels. By drawing from the same unified index and relevance mechanisms, users benefit from a seamless transition and consistency in their interactions.

Traditional generative AI chat solutions can be prohibitively expensive for enterprises. Coveo offers a cost-effective alternative by leveraging advanced search and relevance algorithms, coupled with LLMs. This approach eliminates the need for costly alternatives, allowing enterprises to achieve results at a fraction of the typical expense associated with generative AI.

“Coveo Relevance Generative Answering solves the key CIO headaches with generative AI, such as hallucinations, veracity, security, privacy and a lack of source of truth which are hindering enterprises from leveraging this technology in a brand safe way,” said Louis Tetu, chairman and CEO at Coveo. “Our platform creates the spinal AI capability enterprises need to deliver modern, intelligent and conversational experiences at scale. Enterprises that don’t adopt this type of AI capability, will compete against it.”

Coveo enterprise customers with self-service use cases can take advantage of an exclusive offer for the Coveo Relevance Generative Answering capability when they enroll by the end of July.

Edited by Alex Passett
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor


Related Articles

ICYMI: What's Developing Around the Future of Work?

By: Greg Tavarez    6/21/2024

Here are a few articles compiled into one for readers interested in developments around the future of work.


Fortune 500 Company Boosts Quality Monitoring with Verint Quality Bots

By: Tracey E. Schelmetic    6/21/2024

Verint announced that a Fortune 500 brand that recently deployed Verint Quality Bots to modernize its quality program achieved significant AI business…


Nureva's HDL Pro Series Goes Zoom Room Official

By: Greg Tavarez    6/20/2024

Nureva's HDL pro series audio systems are certified by Zoom for a combination of audio performance and Zoom Room functionality.


AI Customer Support Automation Company Cognigy Announces $100 Million in Funding

By: Tracey E. Schelmetic    6/20/2024

AI customer service automation company Cognigy recently announced that it raised $100 million in Series C funding.


Tethr and Awaken Merge to Create AI-Driven Contact Center Intelligence Solution

By: Tracey E. Schelmetic    6/20/2024

AI-powered conversational intelligence company Tethr and contact center solutions provider Awaken Intelligence Ltd. recently announced a definitive ag…