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A UJET-Google Cloud Integration with ServiceNow for Optimized CX


Let’s talk about UJET, Google Cloud, and ServiceNow.

UJET works to reimagine the contact center space for modern consumers and brands alike. With intuitively designed voice and digital engagement services (complemented by AI and advanced analytics capabilities), providing superb customer experience (CX) support is the goal.

Google Cloud – for all intents and purposes, very much a household name by now – is a suite (a whole trove, even) of physical assets and virtual resources and cloud computing services that runs on the same Google stamp-of-approval infrastructure as Gmail and YouTube. Building apps fast, leveraging generative AI, and analyzing data with Google-grade security is what Google Cloud makes possible. (You know, to name a few.)

ServiceNow delivers to organizations – those of diverse sizes and industries – improved means through which smarter and faster business outcomes can be achieved. Through the digitization and automation of previously siloed processes, ServiceNow is equipped to dramatically improve workplace experiences in a world where fast-paced changes have become a constant.

Now, the news concerning this trio:

UJET, in collaboration with Google Cloud, has announced the integration of their CCaaS solutions with ServiceNow. This integration – bringing together UJET’s extensive service expertise with Google Cloud’s AI-first CCAI Platform for scalable CCaaS and the reliable ServiceNow CSM – enables a secure, encrypted, and real-time data exchange that can help predict intent, make dynamic routing decisions, and provide automated updates to records. An embedded agent adapter also simplifies workflows with all information presented in a single tab with plenty of optimized customization options.

A more streamlined, unified CX answer to present-day challenges.

“We are so excited to announce the integration of our solutions with ServiceNow CSM,” said Anand Janefalkar, CEO of UJET. “This integration will help enterprises to provide a more seamless and efficient customer service experience, which will lead to increased customer satisfaction and loyalty.”

This integration also helps to contextual CX interactions, and it ensures the storing of all customer data and Personally Identifiable Information (PII) with strengthened security.

UJET has made more information available about this announcement, as well. Read on here.

Edited by Greg Tavarez
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