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The ROI on AI: New Survey Reveals Organizations' Investment Priorities in Intelligent Automation


Technologies from ABBYY help organizations make intelligent business decisions to help realize their aspirations of seamless digital transformation. Transportation and logistics sectors, banking and finance, healthcare, insurance and more – ABBYY has solutions that accelerate intelligent automation.

This is why, as the rapid proliferation of AI rockets through global industries, ABBYY decided to run a survey regarding intelligent automation investments.

The “State of Intelligent Automation Report: Impact of the Economy on AI Priorities” (available for download), was recently commissioned by ABBYY and conducted by Sapio Research. 1,000 IT decision-makers from 17 industries were surveyed on how current global economic stagnation have affected investments in intelligent automation.

Here are the long-story-short takeaways:

  • A whopping 82% of surveyees confirmed that, despite economies’ downward impacts on various levels of enterprise investment, intelligent automation has still been a priority.
  • Nearly half (49%) reported increases in staff retention levels since introducing intelligent automation into workflows; many respondents noted how valuable that is, especially in an age of what some described as “silent quitting.”
  • Improvements to employee efficiency (52%) and reductions in work stressors (41% and 38% in the U.S. and U.K., respectively) were also highlighted as more active investments in AI have lead to greater ROI, in turn.
  • Mid-sized and larger enterprises also noted how increased investments (35%) have, quote, “helped level the playing field” in terms of a growing requirement for success; basically a new norm, as far as AI enabling automation goes.

“IT executives are gaining powerful value from their AI investments,” stated Gabrielle Lukianchuk, Chief Marketing Officer at ABBYY. “Notably, more than half of the leaders surveyed stated higher quality products and projects, along with faster delivery of their products to customers. Additionally, more than a third reported improved customer service outcomes. It’s no surprise they achieved twice the ROI by leveraging AI in their intelligent automation initiatives to accelerate the improvement of complex processes and putting data to work.”

Edited by Greg Tavarez
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