Future of Work News Free eNews Subscription

AI in the Land of Lincoln: Pro Com Services of Illinois, Inc. Succeeds with Skit.ai's Services

By

Though I have the privilege of working remotely (and my location doesn’t at all impact my ability to provide stories for y’all), I’m an Illinois native, born and raised. (Though I do live in Indiana now, albeit it’s a part of Indiana that’s basically still Chicagoland, for what that’s worth.) So, just as I scoop up as many story topics as I can that pertain to gaming (as I’m a certified nerd, through and through), I also try to report on tech-related stories that involve my home state.

Case in point: Pro Com Services of Illinois, Inc., a nearly century-old company (founded in 1924) headquartered in Springfield, Illinois, has entered into a partnership with Skit.ai. Skit.ai is a provider of an easy-to-deploy “Conversational/Voice AI” solution that provides support for the accounts receivable industry. (That, notably, has an automation market size that’s projected to grow at a CAGR of 14.2% over the next five years, according to a report from MarketsandMarkets Research.)

So, we’ve got Pro Com Services of Illinois, Inc. that capitalizes on the latest technologies and payment monitoring resources to provide seamless services for businesses (and to improve their profitability and efficiency, in the long haul), and we’ve got Skit.ai and the compliance-centric intelligence it brings to the table, designed to deliver measurable business outcomes for a smarter tomorrow.

Makes sense to me.

Also, an important note: Perhaps it’s the cynic in me, but I feel like a slew of companies that are near a century or so old don’t necessarily deem it valuable to capitalize on AI or other cutting-edge technological solutions.

However, Pro Com Services of Illinois, Inc. does find it valuable. That, I believe, will serve them well years down the line.

And already, the value of this partnership is evident. After Skit.ai deployed its solution, Pro Com Services, to quote the announcement, “saw its account penetration skyrocket with an additional 20,000 outbound calls performed by the solution daily.” By adopting Skit.ai’s solution, the Illinois company has taken a pivotal step in digitally transforming its processes. The solution has proven to be scalable, and the high volume of outbound calls to consumers has increased. (As has the number of inbound calls from consumers looking to resolve debts and seek help.) Being able to automate important parts of the Pro Com Services M.O. demonstrates that this assistance from AI – rather than limit the potential of a company like this one – has better equipped it to serve Illinoisans. It even handles natural-sounding, back-and-forth conversations with customers when human agents have to prioritize other tasks, which still fosters engagement and gets jobs done on multiple fronts.

"We were eager to find a new AI solution to automate some of our processes, grow our business, and offer consumers the possibility to solve their debt on their own without the need to speak with an agent,” affirmed Ryan Matrisch, the Director of Business Development at Pro Com Services of Illinois. “So when I learned about Skit.ai, I was positively impressed with their track record of working with companies of all sizes, including SMBs. Skit.ai's platform is very consistent; for us, it never has a bad day."

"Skit.ai implemented its Voice AI solution at Pro Com Services and, in under 24 hours, it delivered immediate and promising results, achieving a significant 47.91% engagement rate during connected calls with consumers,” said Sourabh Gupta, CEO of Skit.ai. “Many collection agencies have been benefitting from our solution, which can establish right-party contact, collect promise to pay, collect payments, and negotiate payment plans without any human intervention, all while remaining fully compliant with regulations.”

Though AI won’t be the end-all-be-all answer to everything, in time there will be more businesses like Pro Com Services of Illinois, Inc. that see its value and jump on it.




Edited by Greg Tavarez
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor

SHARE THIS ARTICLE

Related Articles

Future of Work Expo 2025: UCaaS Drives the Future of Work

By: Greg Tavarez    2/12/2025

At Future of Work Expo 2025, part of the #TECHSUPERSHOW, a panel session, "Why UCaaS Is the Future of Work," explained why UCaaS is so central for the…

READ MORE

Is the Future of Work Powered by AI? Find Out at Future of Work Expo 2025

By: Alex Passett    2/11/2025

Future of Work Expo 2025 began today at the Broward County Convention Center in Fort Lauderdale, Florida. This story shares some details from the Futu…

READ MORE

Cybersecurity and Privacy Discussed at Future of Work Expo 2025

By: Greg Tavarez    2/11/2025

The flow of sensitive information, both within and outside organizations, is becoming harder to control.

READ MORE

Unified Office Announces Significant Expansion of its TCNIQ AI Analytics Suite of Products at Future of Work Expo 2025

By: TMCnet News    2/11/2025

Leading communications technology company Unified Office announced today the official expansion of its TCNIQTM AI-based business analytics suite of pr…

READ MORE

Small Meeting Rooms Revamped Thanks to Future of Work Expo and Future of CX Expo Platinum Sponsor Jabra

By: Greg Tavarez    2/7/2025

The PanaCast 40 VBS is designed to enhance small meeting spaces with cutting-edge technology and user-friendly features.

READ MORE