Chatbots have become a very common tool for businesses across various industries. The size of the chatbot market is forecasted to reach around $1.25 billion in 2025, according to Statista. This is an increase from the market size in 2016, which stood at $190.8 million.
The reason for the growth around chatbots is due to their ability to enhance customer service, streamline operations and improve overall efficiency.
AI chatbots, to be more specific, leverage natural language processing (NLP) and machine learning (ML) to engage with customers in a conversational manner, providing instant responses to queries, resolving issues and guiding users through a range of tasks. By automating routine and repetitive tasks, such as answering common customer inquiries or processing orders, AI chatbots free up human resources to focus on more complex and value-added activities.
Additionally, chatbots can scale effortlessly, handling a high volume of simultaneous interactions, which is a significant cost-saving advantage for businesses. They also provide valuable insights through data analysis, helping organizations understand customer behavior and preferences, which can inform product development and marketing strategies.
Long story short? AI chatbots have the potential to enhance customer experiences, reduce operational costs and drive revenue growth, making them an invaluable tool for modern businesses. Now it’s a matter of figuring how to further advance AI chatbots to make them more personal.
ZeroBot.ai has the solution for that with the ability to create custom talking AI agents.
ZeroBot.ai, launched in November 2022, uses OpenAI's API to deliver a novel AI experience referred to as conversational AI. Users could converse with chat agents like Tutor, Counselor, Buddy, Doctor, Mechanic, and more, all designed to be experts in their respective fields, offering specialized knowledge and assistance to users.
The new feature debuts the ability for users to create custom talking AI agents, based on personas that the user “creates” by describing who the agent should be and how they should speak and behave. Each persona is designed to provide users with a natural conversational experience, delivering professional, silly, esoteric or matter-of-fact verbal responses, based on what the user has specified for their agent’s custom persona.
Here’s an example: Users can choose to create a funny character or a wise life coach agent with a calm Deepak-Chopra-like personality – the technological implications surpass simple AI assistance. With this feature, user-created agents make way for a more customizable chat experience where bots become human-like personal assistants with actual personalities.
“Imagine, for example, eventually having a custom agent with a travel persona planning your family getaways, or an elder care agent that adult children customize for aging parents to keep them company and provide assistance and engagement through simple conversation,” said John Alvarez, CEO and founder of ZeroBot.ai. “The possibilities will be life-changing."
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