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CGS Embarks on a Workforce Transformation Journey


Computer Generated Solutions Inc., or CGS, a globally recognized technology solutions provider, offers a wide array of services to address the technology and business process needs of diverse industries. Their services encompass business process outsourcing, IT solutions and software development.

With a focus on innovation and adaptability, CGS caters to a broad client base spanning industries such as retail, healthcare, hospitality and manufacturing. They offer tailored solutions to meet the specific requirements of each sector. CGS's global reach is facilitated by a network of offices and delivery centers in multiple countries, making it a preferred choice for businesses seeking to streamline operations, reduce costs and enhance customer service.

CGS is on track to redefine the future of work by leveraging the best of emerging, innovative technologies to solve real-world problems with measurable results. To do this, CGS expanded CGS Immersive, a subsidiary of CGS. The expansion positions the company to service customer audiences in training and performance, and in enterprise operations.

First, let's look at CGS Immersive's Training and Performance solution.

The solution is tailored for enterprises seeking advanced learning, training and onboarding tools to meet the dynamic needs of the contemporary workplace. CGS Immersive uses technologies such as generative AI, XR, robotic process automation and IoT to equip learning and development teams with on-demand, as-a-service deployment of emerging tech. Additionally, CGS offers dedicated support, expert consultation and customizable content creation through their SaaS platforms.

The result of this solution? A holistic approach that elevates employee performance, reduces onboarding times, drives revenue growth and safeguards the retention of top talent.

The second piece to this puzzle, as mentioned above, is CGS Immersive's Enterprise Operations offering.

The offering is a comprehensive suite of services and solutions designed to optimize the efficiency of teams. It does not matter where they are located; the offerings core combines CX service strategy with communication, integrating AI operations and technologies into BPO services, as well as field service support and management.

This integration leads to enhanced efficiency, delivery, on-the-job training with reduced downtime, and the ability to scale operations. This ultimately strengthens speed, accuracy and collaboration with global teams, customers and partners.

“We’re not merely demonstrating the art-of-the-possible, we’re already applying immersive, emerging technologies today to solve real customer problems and drive return on investment,” said Phil Friedman, CGS president and CEO. “Our Immersive team brings together all the emerging technologies and innovations from across the firm and around the globe to drive growth and showcase our transformative technologies, innovative ecosystem and the collective ingenuity of our people.”

Over the last decade, CGS tech and innovation teams have led in adopting emerging tech to improve internal functions and streamline operations. Now, with CGS Immersive's commitment to innovation, expertise in emerging technologies and dedication to solving real-world challenges, the company is well positioned in reshaping the way businesses operate, learn and thrive in the digital age.

Edited by Alex Passett
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