Let’s look at the challenges enterprises typically find themselves entangled in due to the constant evolution of technology.
Organizations are required to continually adapt and integrate these innovations into their operations to stay competitive. This adaptation often necessitates investments in time and resources. According to a Statista report, the global IT spending on devices, including PCs, tablets, mobile phones, printers, as well as data center systems, enterprise software and communications services came to $4.7 trillion in 2023. Enterprises make these investments to enhance efficiency and maintain relevance in their respective industries.
Another formidable hurdle confronting businesses is the imperative to ensure robust data security. Enterprises must implement comprehensive cybersecurity measures to safeguard their digital assets and maintain the trust of their customers. This entails staying abreast of the latest security protocols, regularly updating systems, and fostering a cybersecurity-conscious culture within the organization.
Then, there’s the skill gap. Organizations need to upskill their employees or attract new talent to fill these gaps, thereby ensuring that their teams possess the expertise required to harness the full potential of emerging technologies.
Managing these multifaceted challenges is essential for enterprises – a daunting task for sure.
To help alleviate a bit of the burden that comes with digital transformation, Tech Mahindra, a provider of digital transformation, consulting and business re-engineering solutions, launched a new business unit Navixus, within Tech Mahindra Business Process Services, or BPS.
Navixus, a collaboration between Tech Mahindra’s Business Process Services and Eventus, guides businesses from optimization to transformation, addressing challenges posed by heightened customer expectations, omnichannel interactions, budget constraints and inefficient processes. Leveraging Tech Mahindra's automation, analytics and consulting (combined with Eventus’ customer experience and transformation expertise), Navixus offers expanded capabilities such as intelligent automation, generative AI and Contact Center as a Service (CCaaS).
“Navixus aims to partner with our customers through a consulting-led approach and value-accretive suite of offerings that helps them continually deliver superior experiences,” said Birendra Sen, business head, Business Process Services, Tech Mahindra.
Navixus unifies transformative technologies, providing insights from global implementations and integration with major customer experience (CX) technology providers. Positioned as a one-stop-shop for digital transformation, Navixus empowers Tech Mahindra’s customers with future-ready capabilities, emphasizing customer-centricity in an era where large companies globally fight with maximizing the returns from digital and AI transformations.
“Companies need to evolve and automate or be replaced by those who proactively modernize their operations,” said Rob Rutledge, Business Unit Head of Navixus and CEO of Eventus. “Navixus will provide customers the experience from global implementations and the integration of nearly every major CX technology provider.”
Edited by
Alex Passett
