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TMC Announces 2023 Future of Work Agent Experience Award Winners

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1st Annual award recognizes leading companies improving customer service by focusing on the Agent Experience

Shelton, CT, December 21, 2023  — TMC, a global, integrated media company helping clients build communities in print, in person, and online, announced today the winners of the 2023 Future of Work  Agent Experience Award, presented by TMC.

The 1st Annual Future of Work Agent Experience Award recognizes and honors companies’ commitment to excellence across all elements of the agent experience, from technology to work-life balance.

“Congratulations to the winners of the 2023 Future of Work Agent Experience Award,” said Rich Tehrani, CEO, TMC. “Winning this award for providing a world-class agent experience is a testament to their commitment to excellence. This achievement highlights the the unbreakable connection between agent experience and customer experience.  These winners recognize that, to deliver exceptional customer service, companies must also create exceptional agent experiences.  We look forward to what’s to come in 2024 and beyond.”

The results of the 2023 Future of Work Agent Experience Award will be published on FutureofWork.

2023 Future of Work Agent Experience Award Winners:

Company

Product

[24]7.ai

[24]7 Engagement Cloud

Aisera

AI Copilot for Agents

Comm100 Network Corporation

Comm100 Live Chat

Cresta

Cresta's Integrated Suite of Intelligent Products

Genesys

Genesys Cloud CX

NICE

CXone WEM

SearchUnify

SearchUnify

Upstream Works Software

Upstream Works Desktop

Veryx Technologies Inc

Cloudmon

Winning the TMC Future of Work Agent Experience Award can be valuable for several reasons:

  1. Recognition and Prestige: The TMC Future of Work Agent Experience Award is highly respected within the industry. Winning this award enhances a company's reputation and brand image, as it demonstrates that their product is innovative and stands out among competitors.
  2. Credibility and Trust: The award serves as a third-party endorsement of the winning product's quality and impact. It can instill confidence in potential customers, investors, and partners, as they see that the product has been recognized for its excellence.
  3. Market Differentiation: In a crowded marketplace, winning the award sets the product apart from its competitors. It can attract attention and generate interest from potential customers who are looking for the best solutions in the future of work space.
  4. Increased Sales and Revenue: The award's recognition can lead to a boost in sales. Positive publicity and media coverage that accompany the award can attract new customers and increase demand for the product.
  5. Employee Morale and Motivation: Winning prestigious awards can have a positive impact on the employees of the company. It boosts their morale, reinforces their sense of pride in the company, and can motivate them to continue innovating and delivering high-quality products.
  6. Product Validation and Improvement: The award is a validation of the product's value and effectiveness. However, it also provides valuable feedback and insights from industry experts and judges that can be used to further improve the product.

Overall, the TMC Future of Work Agent Experience Award carries significant credibility and can have numerous positive effects on a company's brand, sales, and overall success in the market.

By attending the Future of Work Expo part of the ITEXPO #TECHSUPERSHOW, you can see these tools and many more in Florida this February 13-15, 2024 in Fort Lauderdale, Florida.

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

In turn, leading technology vendors rely on TMC, FutureofWork and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.

TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800
[email protected]




Edited by Erik Linask
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