IntelePeer allows businesses to ditch the complexity of communication automation with its AI-driven platform. The company helps businesses reduce costs, improve customer experiences and see rapid return on investment through its innovative solutions.
Imagine automating intricate customer interactions across various channels – voice, messaging, and more – with real ease. IntelePeer's platform integrates seamlessly with existing software, letting brands design and deploy sophisticated automations quickly, even without coding expertise. The key lies in IntelePeer's AI.
Learn more about AI and the customer experience from Matt Edic, Chief Experience Officer at IntelePeer, during his session at Generative AI Expo, taking place February 13-15, 2024, in Fort Lauderdale, Florida.
With that said, IntelePeer is building on its AI solutions with the delivery of generative AI solutions to its customers.
IntelePeer’s communications automation platform leverages generative AI to enable users to build communications-enabled workflows that integrate with existing processes. The core of the platform is the AI Hub, a one-stop-shop for IntelePeer engineers, CX experts and partners, allowing them to quickly ingest customer data, test and deploy AI-driven solutions for customers.
The AI Hub helps the building and deployment of bots to handle inbound and outbound interactions, fulfilling specific business needs. Key features include omnichannel bot building and testing functionality, secure and private customer data and information ingesting capabilities and an AI modeling and testing environment.
Other features include integration with IntelePeer SmartFlows a low-code platform for building communications and AI workflows as well as security and compliance frameworks and performance monitoring capabilities.
IntelePeer will leverage generative AI capabilities to automate tasks and processes for customers across various industries, including healthcare, transportation, education and contact centers. Here are a few use cases to note.
IntelePeer is developing a generative AI-powered FAQ system and automated password reset solution for an educational software company. This is expected to save the company $20 million by reducing the need for seasonal employees.
In transportation, a contact center handling over 70,000 calls per week is using IntelePeer's AI solutions to automate fare estimates, bookings, payments and FAQs. This is projected to increase call containment rates to 80% and generate $1.3 million in annual savings.
A logistics company is using IntelePeer's AI to automate tasks such as delivery scheduling, tracking, rerouting and loss claim processing. The company also plans to integrate IntelePeer's solution with its existing software to provide real-time freight analytics.
A dental support organization with over 120 offices is using IntelePeer's AI to automate appointment scheduling and develop an interactive FAQ for patients. This is expected to reduce no-shows by 30%, increase call containment rates to 75%, and save $1.5 million annually.
“This has been an exciting year for IntelePeer as we lead the communications automation marketplace and grow our AI practice to capitalize upon the powers of generative AI,” said IntelePeer CEO Frank Fawzi. “IntelePeer is delivering game-changing solutions to our customers, with the vast majority seeing in-quarter return on their investments. Additionally, our solutions enable businesses to fill the talent gap in their contact centers which reduces the cost of labor while providing a better customer experience through AI and automation.”
To hear more from Edic on generative AI and the customer experience, join him for his session at Generative AI Expo, taking place February 13-15, 2024, in Fort Lauderdale, Florida. Generative AI Expo discusses the evolution of GenAI and feature conversations focused on the potential for GenAI across industries and how the technology is already being used to create new opportunities for businesses to improve operations, enhance customer experiences, and create new growth opportunities.
Edited by
Alex Passett
