AI buzzes in the tech world due to its potential. AI automates tasks and optimizes processes, saving time and money. It also analyzes vast data sets to uncover trends and patterns humans miss, which then lead to better decision-making.
At ITEXPO 2024, Dan Foster, chief revenue officer, Telarus, got on the main stage for a keynote presentation.
Foster asked the audience, “How do we think about AI, and what are the best use cases and outcomes?
As an example, Foster brings up an important milestone in 2017, Google’s Deep Mine Institute. Alpha Go, Alpha-0. In nine hours, it plays 44 million games of chess against itself. In two hours, it bested every human move that was ever made. The new moves created were never thought of. Fast-forward to November 2022, ChatGPT drops, with a lot of investment, and this whole new world started.
AI in the news is a barrage. For example, Nabla, the AI copilot for doctors, nets $24 million to transform medical consultations.
“When we think about productivity tools out there, think of AI trimming costs in use of public cloud,” said Foster. “AI is also using security operations to fight the bad guy. AI is changing our customer experience.”
At that point, Foster called up a panel of experts to discuss AI. The panel featured Skylar Stewart, director, AIoT sales, Epic iO, Anant Singh, vice president of salas, sanas; Rob Stephenson, CEO, Thrive; and Raghu Ravinutala, CEO, yellow.ai. He asked each of the panelists to give their take on AI.
“We saw things like Temas, WhatsApp, with $500 billion to $1 trillion spent on customer support operations,” said Ravinutala. “AI is highly suited to make a difference. ChatGPT is popular because it is presented in an interface everyone can relate to. We are solving automating spend that enterprises are incurring on customer support operations.”
“We see an onslaught of clients thrown against the wall and can’t keep up with threats,” said Stephenson. “We use AI to tool through every realm. Use AI to make better in-time decisions. However bad guys use AI to create exploits and vulnerabilities. AI is like a double-edged sword.”
“Around 400 billion calls take place, and most are centered in India,” said Singh. “How can we ensure you can hire talent? Close to 56% of people do not get hired. With sanas, that number has gone down to 12%. That is the impact. In Tier 1 cities, there is a lot of saturation. With sanas, most operations are opening in tier 2 and tier 3 cities. We take care of the talent for those centers. We make sure the customer is calling the agent and there is no need to explain themselves repeatedly.”
“In Waste Management, as we walked into a clients building, half of their building had been on fire with those lithium batteries,” said Stewart. “We started there and created an AI model to detect fire. We created thermal cameras to detect heat before the fire gets there. Start with simple challenges outside of IT. Those are easy ROI models.”
AI is still in its early stages. No doubt its true impact on the world is still unfolding.
Edited by
Greg Tavarez
