Let’s talk about Verint.
Verint’s solutions focus on customer engagement management and business intelligence solutions. They offer software and hardware products to help organizations analyze large datasets, specifically with the goal of improving the customer experience.
Verint offers a suite of tools to streamline customer interactions across various channels, including self-service options and assisted service through phone or chat. This can include solutions for citizen engagement that allows government agencies to provide efficient services to residents.
Verint also excels at crunching large datasets to extract valuable customer insights. This "Voice of the Customer" data helps businesses understand customer needs and preferences.
Additionally, Verint uses AI to automate CX processes and unlock new possibilities. Their open platform allows businesses to integrate AI-powered features at their own pace.
In summary, Verint equips businesses with the tools to analyze customer data, optimize interactions and create a more positive customer experience.
That explains why a financial services brand has selected the Verint Open Platform to support its contact center made up of 1,800 agents. The brand evaluated multiple vendors and awarded Verint the contract based on its open approach and ability to deliver tangible AI business outcomes.
“Verint was chosen for our ability to easily integrate with the brand’s existing and evolving ecosystem,” said Steve Seger, Chief Revenue Officer, Verint.
The Verint Open Platform is expected to consolidate siloed behavioral data into a unified hub within the platform’s core. In addition, the financial services brand will deploy multiple AI-powered bots trained on behavioral data, including the Verint Personally Identifiable Information, PII, Redaction Bot, the Exact Transcription Bot and the Data Insights Bot.
The Verint PII Redaction Bot will give the brand a way to automate compliance, reduce risk and protect their customers’ sensitive personal data such as credit card and Social Security numbers and dates of birth.
With the Exact Transcription Bot, the brand unlocks powerful customer insights. They will boost CX, improve agent performance and gain actionable data.
The Verint Data Insights Bot, according to Verint, automatically offers information to business users by surfacing anomalies, trends and correlations. With this bot, users can search for insights with natural language. The bot also delivers real-time insights that used to take weeks.
“Our differentiated open approach accelerates time to value for our customers as they benefit from the rapid innovation and quickly transform AI technology into tangible AI business outcomes now,” said Seger.
Edited by
Alex Passett
