“Employees still spend 50% of their time on corporate bureaucracy, filling forms, waiting in line — all while worrying AI will take their job,” said Tonkean CEO Sagi Eliyahu.
Eliyahu's quote highlights a common misconception about AI's role in the workplace. People think of AI as a tool to full-on automate tedious tasks to free up time for more fulfilling endeavors.
However, the reality is that AI is often deployed to optimize existing processes; to support, rather than eliminating them entirely. This means employees are still burdened with mundane work while AI handles tasks that could potentially be more creatively or strategically valuable.
Just as people hoped AI would change various household chores, businesses expected AI to transform their operations; the results have been less than ideal. There is a need for a strategic shift in how AI is implemented to truly benefit employees and organizations.
This is why Tonkean launched a new AI-powered tool called Enterprise Copilot.
Tonkean is a platform that helps companies automate and improve their internal processes. It uses AI to personalize workflows, handle requests efficiently and ensure compliance. With easy-to-use tools and pre-built templates, Tonkean is popular among large companies.
As for the Enterprise Copilot tool, it is expected to help internal teams like procurement, legal and IT streamline their processes by anticipating employee needs, automating tasks and unifying different systems. It aims to improve efficiency, increase process adoption and reduce the workload for employees.
Tonkean's Enterprise Copilot begins by intelligently routing inquiries through various channels to provide immediate answers where possible and guide users through complex processes. The Copilot also uses AI to personalize forms, offer in-line assistance and streamline collaboration between humans and AI. By automating handoffs between teams and systems, the platform ensures seamless process execution.
Enterprise Copilot's integrated approach eliminates the need for extensive training and change management, as it provides a guided experience for users throughout the entire process. This holistic solution improves efficiency and user satisfaction.
“Technology should work for humans, not force humans to work for it,” Eliyahu explained. “AI and orchestration have done much to help enterprises integrate their applications, better manage complex processes, and make concrete progress to this end. But software’s great enterprise promise, which is to elevate performance at scale by freeing employees to focus completely on work for which they’re uniquely suited, remains unfulfilled. The Enterprise Copilot works behind the scenes to give corporations what they need to finally make good on that promise.”
Enterprise Copilot is the right step toward the future of work, characterized by automation, AI integration and a focus on higher-level tasks. Look at it this way; as tools like this become more sophisticated, employees will be increasingly freed from routine work. Only then will they be allowed to concentrate on strategic thinking, problem-solving and innovation.
And, to top things off, Enterprise Copilot's ability to personalize processes suggests a future where work experiences are tailored to individual needs and preferences.
Edited by
Alex Passett
