Happy Monday, readers. I hope you all are having a wonderful start to the week on this sweltering Monday (at least, that's what it's like here in Central Texas).
With that, let’s get into discussing Summit Fleet.
Summit Fleet is a seasoned player in the Australian commercial vehicle leasing and fleet management industry with nearly three decades of experience. The company has solidified its position by catering to a diverse clientele; from large corporations to nonprofit organizations like hospitals, schools and charities.
What the company first does is recognize the unique needs of each sector. From there, Summit Fleet offers specialized fleet vehicle solutions coupled with a personalized approach to customer service.
The company is committed to delivering exceptional service and supporting its clients' operational efficiency. However, in the age when reliable communication is key for businesses, its previous on-premises phone system no longer provided Summit Fleet with the communication capabilities it needed to manage a newly hybrid workforce, while also engaging with suppliers and customers.
Therefore, Summit Fleet decided to deploy the 8x8 cloud contact center and unified communications platform, along with 8x8 Voice for Microsoft Teams, to support its hybrid workforce, provide cost-effective insights into its contact center and enhance customer and employee experiences.
8x8 offers unified solution combining contact center, voice, video, chat and SMS services. By merging UCaaS and CCaaS into a single platform, 8x8 aims to improve communication and collaboration among employees.
Summit Fleet chose 8x8’s cloud contact center and unified communications platform because of its advanced reporting, intuitive and powerful functionality and affordable pricing. The total migration took fewer than six weeks, and a dedicated 8x8 project manager helped plan and guide the migration process for a team of employees.
“Leasing thousands of vehicles, often to a single client, requires fleet management support and seamless communication and effective collaboration between employees and customers,” said Hunter Middleton, Chief Product Officer at 8x8. “By migrating to 8x8, Summit Fleet enhanced its employee and customer experience, and it now has the infrastructure to cost-effectively support its current requirements, along with a suite of features that it can use for future growth too.”
Additionally, 8x8 Voice for Microsoft Teams allows Summit Fleet’s employees to work from the UI they are familiar with, while relying on 8x8 on the backend. 8x8’s reporting functionality also allows Summit Fleet’s supervisors to effectively manage workloads, monitor calls and employee performance and quickly investigate caller issues when needed.
“Our business involves a lot of moving parts, both internally and externally, so it was important that we had a communications platform that would allow us to easily track each step of the journey,” said Jon Bates, IT Manager at Summit Fleet. “With 8x8, our employees across the organization are empowered to communicate and collaborate better regardless of their location, and we can continue to provide customers with the quality customer service that we’re known for.”
Other businesses can glean valuable insights from Summit Fleet's adoption of 8x8 solutions. By integrating unified communications and contact center functions into a single platform, Summit Fleet will likely achieve enhanced collaboration, improved customer experiences and potential cost reductions.
A cloud-based solution like 8x8 can also offer scalability benefits for businesses with multiple locations. And, streamlining communication tools can boost employee productivity.
While the specific advantages for Summit Fleet may vary, the core principles of unified communication, customer satisfaction and operational efficiency are broadly applicable across industries.
Be part of the conversation to understand how both customer and employee experiences are changing at Future of Work Expo 2025. The conference, taking place February 11-13, 2025 in Fort Lauderdale, Florida, focuses on key elements of today's re-imagined workplace; not just for improving productivity, but also for providing all-around better experiences.
Edited by
Alex Passett
