
Happy Friday, all you lovely Future of Work readers.
Before the weekend is officially upon us, let’s take a moment this afternoon to discuss a recent announcement from WorkJam.
WorkJam was founded the need to address three fundamental questions; delivering the best-possible answers to said questions have guided WorkJam from the get-go:
- Digital workplaces exist at the head office; given the importance of the frontline workforce to operational and customer success, however, why don't they have one too?
- What would a frontline digital workplace need to look like to suit the unique way each organization works?
- What critical capabilities are needed to attain the ultimate end: i.e. a consistent customer experience that truly represents each organization's brand?
The WorkJam team is dead-set on progressing frontline workforce dynamics by providing the right tools that manage the frontline in the right ways — all while also addressing improvements to hourly workers’ economic gains and overall mental well-being.
“WorkJam is the platform that industry leaders choose for true frontline orchestration,” the company wrote. “We aim to positively impact the lives of millions of frontline employees worldwide, enabling them with top-notch task management, training, communications and staffing resources so they can learn more and earn more.”
Let’s touch on one of those points, specifically:
Task management.
To ensure that frontline workers have what they need task management-wise, it’d be nice to have a comprehensive digital gateway for all their workflows, allowing tasks from various platforms to be accessed, executed, and tracked from a single user-friendly interface. (It’d also be great if such a solution could integrate easily with workers’ existing systems, thereby reducing the need for multiple points of data entry for a diverse variety of sectors; retail, restaurants and hospitality, logistics, you name it — uniting systems, in this respect, would simplify inventory and general product monitoring, customer delivery and pickup needs, and other essential tasks.)
Well, WorkJam has just the key to unlock this door, so to speak.
Meet Task Connect.
Essentially, WorkJam’s Task Connect has launched as a, quote, “first-of-its-kind solution designed to consolidate task management across multiple disparate systems. Task Connect redefines how frontline employees and managers handle their daily tasks, ensuring a seamless and integrated process while bringing unprecedented clarity to task management.” (See Workjam’s Task Connect press release for more quotes like that.)
“With Task Connect, we’re directly addressing the digital fatigue and overwhelm that often plague task workflows,” explained Steven Kramer, CEO of WorkJam. “Our groundbreaking solution not only reduces the burden on managers by streamlining administrative tasks; it also enhances productivity across the board. Task Connect enables users to seamlessly complete task steps in external systems without leaving the WorkJam app, integrating all actions into a unified workflow. By consolidating task execution workflows, Task Connect ensures frontline employees can focus on delivering exceptional customer experiences with clarity and efficiency, knowing exactly what to do, when to do it, and how to get it done. This innovation significantly improves operational excellence for businesses across various industries and truly centralizes all task activity into one application.”
Be part of the conversation to understand the Future of Work (and how both customer and employee experiences are changing) at Future of Work Expo 2025, taking place February 11-13, 2025 in Fort Lauderdale, Florida. This conference focuses on key elements of today's re-imagined workplace, not just for improving productivity, but also providing better experiences, through the intersection of technology like AI and the human element.
Edited by
Greg Tavarez