With all of today's talk about AI, let’s go back to the stone age, in a sense; more specifically, back to when human-to-human interaction was the primary method of communication and information exchange. This often involved face-to-face meetings, phone calls or written correspondence such as letters or emails. In business settings, customer service representatives would handle inquiries and provide assistance through these traditional channels.
While effective for its time, these traditional methods were often time-consuming (especially for tasks that required repetitive or routine information). Additionally, they could be limited by factors such as geographic location, time zones and language barriers.
Companies like Supernormal are dedicated to transforming spoken communication for individuals, teams and organizations of any size. In fact, Supernormal has attracted more than 350,000 teams since launching in 2022, including those from Salesforce, Pinterest, Samsung, Walmart, Disney and Forbes.
The company's AI-powered technology has helped teams avoid over 2.5 million hours of administrative work by automatically taking meeting notes, sharing them with teammates, and distilling them into summaries, action items and future agendas.
And now, Supernormal has launched Voice Agents within its platform.
General voice agents, for context, are software applications that understand and respond to spoken language. They use advanced algorithms and natural language processing (NLP) to process human speech, interpret intent and provide relevant information or complete tasks. Some common voice agents seen today include Siri, Alexa, chatbots and call center automation.
What makes Supernormal's branded Voice Agents different is that they bring AI-powered efficiency to your team. With Voice Agents, teams create their own interactive, customizable and highly intelligent voice assistants that are capable of handling inbound sales calls, answering customer support questions, scheduling follow-up conversations, gathering survey responses or acting as smart assistants in video meetings. Voice Agents join teams where they already meet and integrate easily with Google Meet, Zoom, Microsoft Teams and other meeting platforms.
In addition to custom agents, Supernormal will provide pre-built templates for common use cases. These include inbound sales agents capable of screening prospects, survey agents for conducting surveys, scheduling agents for appointment booking and, last but not least, Norma - an in-meeting assistant that can participate in discussions, answer questions and summarize information.
"Voice Agents were designed to improve human communication and empower teams to do more. Whether it's capturing important meeting insights or handling sales calls, Voice Agents help teams maximize their impact and efficiency," said Colin Treseler, co-founder and CEO of Supernormal. "Our team had so much fun building Voice Agents so that they feel natural to speak to and interact with. We can't wait to see the platform's impact on teams around the world."
Voice Agents are available for free to Supernormal users during an initial one-month beta period.
Edited by
Alex Passett
