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TMC Announces 2024 Future of Work Agent Experience Award Winners

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2nd Annual award recognizes leading companies improving customer service by focusing on the Agent Experience

Shelton, CT, January 21, 2025TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, announced today the winners of the 2024 Future of Work  Agent Experience Award.

The 2nd Annual Future of Work Agent Experience Award recognizes and honors companies commitment to excellence across all elements of the agent experience encompassing all elements from technology to work-life balance. This year’s winners represent both contact center technology providers and contact center outsourcers.

“Congratulations to the winners of the 2024 Future of Work Agent Experience Award,” said Rich Tehrani, CEO, TMC. “Winning this award for providing a world-class agent experience is a testament to their ongoing commitment to excellence in the contact center space.  This achievement showcases these vendors’ contributions to enhancing the agent experience, and outsourcers’ ability to attract and retain top talent and underscores their focus on delivering exceptional customer service.”

2024 Future of Work Agent Experience Award Winners:

Company

Product

Cyara

Cyara ResolveAX

NICE

NICE Workforce Engagement Management (WEM)

Premier BPO

Verint

Verint TimeFlex Bot

Winning the TMC Future of Work Agent Experience Award can be valuable for several reasons:

  1. Recognition and Prestige: The TMC Future of Work Agent Experience Award is highly respected within the industry. Winning this award enhances a company's reputation and brand image, as it demonstrates that their product is innovative and stands out among competitors.
  2. Credibility and Trust: The award serves as a third-party endorsement of the winning product's quality and impact. It can instill confidence in potential customers, investors, and partners, as they see that the product has been recognized for its excellence.
  3. Market Differentiation: In a crowded marketplace, winning the award sets the product apart from its competitors. It can attract attention and generate interest from potential customers who are looking for the best solutions in the future of work space.
  4. Increased Sales and Revenue: The award's recognition can lead to a boost in sales. Positive publicity and media coverage that accompany the award can attract new customers and increase demand for the product.
  5. Employee Morale and Motivation: Winning prestigious awards can have a positive impact on the employees of the company. It boosts their morale, reinforces their sense of pride in the company, and can motivate them to continue innovating and delivering high-quality products.
  6. Product Validation and Improvement: The award is a validation of the product's value and effectiveness. However, it also provides valuable feedback and insights from industry experts and judges that can be used to further improve the product.

Overall, the TMC Future of Work Agent Experience Award carries significant credibility and can have numerous positive effects on a company's brand, sales, and overall success in the market.

By attending the Future of Work Expo part of the ITEXPO #TECHSUPERSHOW, you can see these tools and many more in Florida this February 13-15, 2024 in Fort Lauderdale, Florida.

About TMC

TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on FacebookLinkedIn, and X.

TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800
[email protected]




Edited by Erik Linask
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