Future of Work News

AI Transforming the Global Role of Knowledge Workers

By

The global workforce is in an exciting state of transition, and nearly half of U.S. employees alone may now be defined as knowledge workers. These workers must rely on cognitive skills and analytical and critical thinking to get their jobs done, but they also rely heavily on technology. Never has there been a better moment to introduce artificial intelligence into the workforce – not to replace these highly skilled, specialty workers, but to augment and streamline their capabilities.

Instead of being a threat to the global workforce, AI is transforming the role of knowledge workers. AI capabilities can typically recognize concepts, meaning and context in a broad range of vertical markets, creating collaboration opportunities for workers and machines. That means knowledge workers need to broaden their skillsets and adopt new approaches to their existing roles to incorporate and get the most out of AI.

According to a Harvard Business Review survey, nearly 60 percent of knowledge workers queried said their previous job descriptions are becoming obsolete because of AI. And 70 percent stated they would need training and new skills to be able to work with AI and glean the most efficiencies out of AI capabilities. A whopping 85 percent of knowledge workers believe executives should be involved in reshaping the roles and processes of knowledge workers to better leverage AI and workers’ relationships with AI tools.

Interestingly, workers are beginning to understand that AI can’t replace some of the uniquely human skills inherent in their job descriptions, but can instead help them to perform better. For instance, HP recently conducted an experiment in which their AI lab analyzed two years of call data for a client’s call center. The AI platform was able to pinpoint each agent’s particular skillset including their “micro-skills,” which identified knowledge specific to certain customer requests. The client’s call routing system is now able to match specific agents with requests based on those skills, improving efficiencies and customer satisfaction.

Ultimately, organizations and workers are beginning to understand that AI is a powerful tool that can help transform the global workforce and increase the value of knowledge workers instead of replacing them. When workers view AI as another technology tool that can help them improve their performance and expand their growing skillsets, they can truly embrace its benefits and glean the most value from AI solutions.




Edited by Maurice Nagle

Future of Work Contributor

Related Articles

Banking Giants Reinstate Remote Work After COVID Resurgence

By: Luke Bellos    1/4/2022

The omicron variant of the coronavirus is making its way across the globe, and leaders in corporate finance are emphasizing remote work to stay safe u…

READ MORE

5 Workplace Challenges When Implementing Hybrid Work At Scale

By: Contributing Writer    1/4/2022

As organizations reopen their offices post the pandemic, experts believe we are entering a new era of hybrid work where workers enjoy a mix of remote …

READ MORE

Ongoing Labor Shortages Causing Robotic Investment Surge

By: Luke Bellos    12/28/2021

Retailers and restaurants are increasing investments in automation and robotics to curb human labor shortages.

READ MORE

8x8 'Fuze-ing' Future of Work Together

By: Maurice Nagle    12/1/2021

Today, 8X8 announced a definitive agreement to purchase enterprise cloud-based communications provider Fuze for roughly $250 million in stock and cash…

READ MORE

Alcatel-Lucent Enterprise Launches Line of Digitally Enhanced IP Deskphones

By: Luke Bellos    11/29/2021

Cloud communications solutions provider Alcatel-Lucent recently unveiled a new line of deskphones designed to support the growing trends in remote and…

READ MORE