Laura Stotler



Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.

 

LATEST ARTICLES

Most Germans Ready to Embrace Responsible Use of Industrial AI 12/03/2020
AI and Machine Learning to Defend Against Cyberattacks 11/25/2020
The Right Way to Integrate AI and Automation for Customer Support 11/19/2020
AI Offers a Competitive Advantage for Customer Service 11/16/2020
Research Shows AI and Customer Experience Go Hand in Hand 10/08/2020
India Re-skills Workforce for AI Age 08/11/2020
Study Shows Robots Tied to Income Inequality in Certain U.S. Regions 05/28/2020
NVIDIA Announces New AI System Geared Toward Data Center Supercomputing 05/20/2020
Global Health Organizations Using Conversational AI to Aid COVID-19 Response 04/16/2020
Broadway Websites Using AI to Deal with Influx of Customer Service Requests 04/09/2020
AI and Automation for Workforce Management in the Contact Center 03/20/2020
The Role of AI and Blockchain in Combating the Coronavirus 03/20/2020
AI in Healthcare: Who's to Blame When Things Go Wrong 03/13/2020
The Vatican Teams with Microsoft and IBM to Call for AI Ethics 03/04/2020
AI's Important Role in Customer Service Workflows 01/17/2020
New Illinois Law Could Serve as Benchmark for AI Use in Hiring 01/08/2020
AI's Critical Role in Public Safety and Emergency Services 01/03/2020
AI Versus Human Thought: Which Will Prevail? 12/27/2019
How AI is Improving CX and Customer Engagement 12/27/2019
AI Vital for Omnichannel Customer Engagement 12/20/2019
AI's Steady Takeover of the Hiring Process 12/18/2019
Google's Contact Center AI Could Transform Customer Service 12/06/2019
Salesforce Broadens AI-Based Einstein Voice Assistant 11/27/2019
Workforce Logiq Acquires ENGAGE Talent and Adds AI and Analytics 11/26/2019
Google Enhances CallJoy Virtual Customer Service Agent 11/22/2019
The Surprising Growth of AI in Retail Businesses 11/20/2019
Conversational AI Transforms the Call Center at Constant Contact 11/15/2019
AI's Inevitable Impact on the Customer Experience 11/13/2019
The Complex Ethical and Social Responsibilities Surrounding AI 11/13/2019
The Exciting and Controversial Use of AI in the Hiring Process 11/07/2019
How AI and Bots are Improving the Travel Industry 11/06/2019
New Modzy Platform Designed to Scale AI Deployments Across the Enterprise 11/05/2019
Courtside Solution Uses AI to Automate Court Transcription 10/24/2019
Chatbots Can Close the Sale - But Only with Unknowing Customers 10/18/2019
St. Louis Blues Using Chatbot to Drive Revenue and Improve Fan Engagement 10/17/2019
Human and AI Collaboration in the Future Workplace 10/04/2019
Women Assuming Major Role in AI Development 10/04/2019
Military and Healthcare Industries Driving AI Investments and R&D 09/26/2019
Google Looks to India for AI Development and Research 09/24/2019
Airlines Using AI to Forecast Demand and Improve Efficiencies 09/06/2019
CI's Virtual Concierge Simplifies AI for Customer Interactions 08/14/2019
Creating a Harmonious Environment for Workers in the Age of AI 08/02/2019
Microsoft's Exciting and Frightening $1 Billion Investment in OpenAI 07/30/2019
Delta Elevates Customer Service Using AI-Based Virtual Assistant 07/25/2019
How AI is Transforming Customer Relations 07/19/2019
Topbox Enhances CX Using Conversational Analytics 06/13/2019
The Lowdown on Low-Code for AI Development 05/24/2019
AI Set to Transform the Financial Services Workplace 05/24/2019
Human Contractors Are Mining Social Media Posts to Train AI Systems 05/08/2019
AI Transforming the Global Role of Knowledge Workers 04/26/2019