Future of Work News

QPC, Call Journey Come Together to Drive AI-Powered Analytics

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The journey into the next generation in technology is fascinating, as developers stand on the shoulders of giants to piece together the vision that is the future of work all we can do is bare witness.

Today, QPC and Call Journey announced a new partnership bringing together industry leading conversational analytics and contact center innovation.

"We are excited to partner with QPC. We've done some great work with them in the Financial Services, Banking and Insurance space. Our AI-powered speech technology combined with QPC's expertise will provide QPC customers with the tool to help them really understand the conversations happening in their business and gain fantastic insights which aren't currently available," said Paul Humphrey, CEO of Call Journey.

Contact centers can leverage the resulting product to improve customer satisfaction, fortify compliance frameworks, minimize risk and literally transform customer interactions.

Another point of note is that both QPC and Call Journey are Genesys partners, making today’s announcement music to the contact center solution provider’s ears. Rich and robust partner ecosystems will shape the future of innovation, no question about it.

"QPC has many years of experience assessing, recommending and implementing change within customer service environments. We believe that Call Journey's Conversation Analytics technology will strengthen our offering, allowing us to help businesses better by transforming their contact center traffic into a goldmine of rich insights," said Peter Levine, Commercial Director of QPC.

The contact center is serving as AI’s proving ground, from virtual assistants and chatbots to workforce management and beyond, customer service is certainly in the midst of a major makeover.

Is your contact center future ready?




Edited by Maurice Nagle

Future of Work Contributor

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