Future of Work News

The Future of Work Starts with a Plan

By

Change can be scary. And for some, the notion of artificial intelligence and machine learning shaping the future of operations can elicit images of Skynet, Schwarzenegger and quite the dystopian vision. Dramatic? Maybe a touch. In reality, AI is poised to revolutionize operations.

Recently Verint announced its AI Blueprint to aid enterprises endeavor into AI. AI Blueprint promises to analyze conversational data and offer a business organizational goal-driven insight to assist in meeting unique business objectives.

“Businesses today need a well-defined roadmap of the resources required to implement an intelligent assistant successfully. AI Blueprint fills this need,” said analyst Dan Miller, founder of Opus Research. “This unique conversation analysis system offers organizations a package of key elements and resources to speed the time to value today and in the future.”

Once deployed, the patent-protected conversation analysis system will provide a blueprint for a company to begin its AI journey, augment AI capability and achieve greater overall efficiency and accelerate ROI.

“Understanding precisely how AI can be leveraged to support specific business goals is an ongoing industry challenge,” said Tracy Malingo, SVP of product strategy at Verint. “At Verint, our chief goal is enabling organizations to effectively automate areas in the business with the greatest potential for ROI. AI Blueprint helps businesses understand the right place to start when it comes to implementing AI.”

Speaking of blueprints, Verint announced a Webcast for the investment community on Tuesday, May 21, 2019 at 4:30pm ET to discuss customer engagement automation and cloud growth strategy to offer insight into development being done in automation and cloud acceleration plan.

Is AI in your contact center?




Edited by Maurice Nagle

Future of Work Contributor

Related Articles

Study Shows Robots Tied to Income Inequality in Certain U.S. Regions

By: Laura Stotler    5/28/2020

A new study has found that the introduction of robots in the U.S. workforce has increased income inequality in certain geographic areas. The study als…

READ MORE

NVIDIA Announces New AI System Geared Toward Data Center Supercomputing

By: Laura Stotler    5/20/2020

NVIDIA has announced the latest generation of its AI system, geared toward supercomputing AI training, deployment and inference in the data center. Th…

READ MORE

Contact Center Agents Get Personal Assistants with Speakeasy AI Agent Assist

By: Erik Linask    5/8/2020

Speakeasy AI is adding an intelligent assistant feature to its platform to deliver information to agents immediately.

READ MORE

IoT Time Podcast S.5 Ep.18 Tech in the Time of COVID-19

By: Ken Briodagh    5/7/2020

In this episode of IoT Time Podcast, Ken Briodagh gets on the mic alone to talk to you about some of the tech news and solutions to adapting to life i…

READ MORE

What it Takes to Ensure Business Continuity Through a Crisis

By: Erik Linask    4/30/2020

Business continuity during the COVID-19 pandemic is about more than just UCaaS -- it requires a full corporate strategy that includes IT, HR, manageme…

READ MORE