Future of Work News Free eNews Subscription

LG Customer Care Goes High Tech with AI

By

LG Electronics' has announced the company is stepping up it’s offerings in the customer care arena with the launch of a new, innovative AI-infused customer service solution, Proactive Customer Care.

The goal of the new customer care service is to boost the experiences customers have when using their products. Using its advanced ThinQ AI technology, users can be alerted by their LG appliances via the company’s mobile app. They’ll now know  if something needs to be checked, can expedite technician visits and get helpful tips on caring for their smart appliances.

This extra step in connecting brands with customers also includes a level of personalization not offered by many others in the market and leverages the capabilities of smart, connected devices in new ways.

LG is taking strides today to help connect consumers with smart devices to make life easier and more convenient. The company’s unified vision for an AI-based ecosystem includes everything from better robotic floor vacuums to virtual shopping.

"LG Proactive Customer Care is a new paradigm in customer service, one that ensures greater value and peace of mind for owners of our smart home appliances," said Dan Song, president of LG Electronics Home Appliance & Air Solution Company. "We will continue to develop innovative smart home solutions for the European market and deliver new ways to enhance convenience for LG appliance owners."

As part of the initial rollout of this new service LG is offering support for it’s newest front-load washing machines and bottom-freezer refrigerators in France, Germany, Italy, Spain and the United Kingdom. New rollouts are expected for additional markets Europe and North America in 2020.

In addition to alerts on possible issues with their appliances, the new Proactive Customer Care service also monitors energy usage and sends users a monthly report on the appliances performance and reminder for routine maintenance.




Edited by Maurice Nagle
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor

SHARE THIS ARTICLE

Related Articles

Professionals Get a Productivity Boost with New Intapp AI Capabilities

By: Greg Tavarez    3/1/2024

Intapp, a provider of AI-powered software for professionals in specialized industries, announced new features and a refreshed brand focused on its "In…

READ MORE

Akto Pioneers Proactive AI Security with GenAI Testing Solution

By: Greg Tavarez    2/29/2024

Akto recently launched its GenAI Security Testing solution to offer proactive security testing specifically designed for GenAI models and their APIs.

READ MORE

Quantive Launches StrategyAI to Accelerate 'Always-On' Solutions for Modern Organizations

By: Alex Passett    2/29/2024

Quantive's new StrategyAI solution hones organizations' efforts for developing, executing, and evaluating smarter, "always-on" business strategies.

READ MORE

Gathr Simplifies Enterprise AI Development with Generative AI Fabric

By: Greg Tavarez    2/28/2024

The Gen AI fabric platform aims to simplify and accelerate the development and implementation of GenAI applications, which lets businesses harness the…

READ MORE

What's Next in the AI Revolution: A Conversation with IgniteTech and GFI Software CEO Eric Vaughan

By: Alex Passett    2/23/2024

Eric Vaughan delivered an in-depth keynote presentation on the latest technology revolution, catalyzed by artificial intelligence (AI).

READ MORE