Future of Work News Free eNews Subscription

Google Enhances CallJoy Virtual Customer Service Agent

By

Google has ramped up its CallJoy virtual customer service agent, adding a variety of functions, including more automation and customization. The cloud-based solution, which is geared toward small businesses, uses virtual phone numbers, automated reporting and analytics and audio transcriptions to help businesses better manage their inbound phone calls.

With CallJoy, Google is aiming to offer a low-cost and low maintenance solution to help small business owners block spam calls while better serving their customers. The offering lets businesses automate basic information for their customers, while also redirecting some functions to SMS. The service is available for a flat monthly fee of $39, and now enables businesses to customize what it sounds like and provide custom messages and answers to routine questions.

The updated version of CallJoy can also route calls to a specific person or department based on customer queries, as well as sending callers text messages and hyperlinks with information about booking appointments or reservations or receiving a quote.

“Since we launched CallJoy in May, we’ve talked to thousands of small business owners about their needs, specifically, how CallJoy could be more helpful to them,” said Bob Summers, general manager of CallJoy. “We took their feedback and put it into our product. Now, CallJoy gives them even more time savings, business insights and control.”

CallJoy works with businesses’ existing, landlines, mobile numbers and Google Voice lines. Businesses simply select a virtual CallJoy number using their local area code and direct all calls to that number, which will then route them to existing phone numbers as needed. The solution also offers a number of insights to small business via an online dashboard and daily email summaries. These include statistics on call volume, peak call times and the number of new versus returning callers.

Google is offering a free 14-day trial of the solution to new customers, who may simply sign up using their Google account. The offering is available to all U.S. businesses through Google’s Area 120 experimental workshop.

To provide more information about how AI and automation are benefitting small business owners throughout a variety of vertical markets, TMC is hosting its Future of Work Expo in Fort Lauderdale, FL. The event, which is happening February 12-14, 2020, will explore how AI, machine learning technologies and automation are being used throughout a host of vertical markets and are rapidly shaping the future workplace.


Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor

SHARE THIS ARTICLE

Related Articles

Future of Work Expo 2025: UCaaS Drives the Future of Work

By: Greg Tavarez    2/12/2025

At Future of Work Expo 2025, part of the #TECHSUPERSHOW, a panel session, "Why UCaaS Is the Future of Work," explained why UCaaS is so central for the…

READ MORE

Is the Future of Work Powered by AI? Find Out at Future of Work Expo 2025

By: Alex Passett    2/11/2025

Future of Work Expo 2025 began today at the Broward County Convention Center in Fort Lauderdale, Florida. This story shares some details from the Futu…

READ MORE

Cybersecurity and Privacy Discussed at Future of Work Expo 2025

By: Greg Tavarez    2/11/2025

The flow of sensitive information, both within and outside organizations, is becoming harder to control.

READ MORE

Unified Office Announces Significant Expansion of its TCNIQ AI Analytics Suite of Products at Future of Work Expo 2025

By: TMCnet News    2/11/2025

Leading communications technology company Unified Office announced today the official expansion of its TCNIQTM AI-based business analytics suite of pr…

READ MORE

Small Meeting Rooms Revamped Thanks to Future of Work Expo and Future of CX Expo Platinum Sponsor Jabra

By: Greg Tavarez    2/7/2025

The PanaCast 40 VBS is designed to enhance small meeting spaces with cutting-edge technology and user-friendly features.

READ MORE