Future of Work News Free eNews Subscription

Phone.com Adds SAM.AI for Enhanced Quality Management

By

Cloud-based UC and collaboration services provider Phone.com has announced it is now offering users an even better way to get important information about interactions with callers with the addition of SAM.AI. 

The artificial intelligence CRM offers voice-enable access to call and performance reports about customers and agents and allows management to simply ask the system questions about metrics and reporting for calls. This saves important time and allows managers to focus on other necessary tasks, like training and business growth.

“Successful sales-driven organizations are always looking for an edge to stay one step ahead of competitors, and SAM is a conduit for communicating business intelligence,” said Phone.com CEO Ari Rabban.

Small businesses that use Phone.com’s cloud-based business phone system to keep their remote teams connected can also make use of the conversational AI feature to gain access to key operational intelligence to make better, more informed decisions and improve their customers’ experiences.

The offering makes use of Natural Language Process (NLP) and Natural Language Understanding (NLU) to continuously learn how best to process, analyze and present your data.

“SAM humanizes the CRM experience with its voice-enabled conversational AI and has evolved beyond traditional customer relationship management solutions into the world’s first network-powered relationship management platform,” said Raz Choudhury, CEO and co-founder, SAM.AI.

Rabban also commented on this new addition’s ability to help its channel partners appeal to more small business thanks to innovation it offers.

“For channel partners and managed services providers that must continuously innovate to distinguish themselves in a very crowded market, the combination of SAM and Phone.com adds a compelling value proposition to their services portfolio that will attract the small to medium-sized businesses they covet as customers,” said Rabban.

Phone.com is a Gold Sponsor of the upcoming ITEXPO 2020, part of the TechSuperShow happening February 12-14 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.  Featuring conference programs discussing the latest trends in business communications and technology, including 5G, UCaaS, automation, AIOps, the Future of Work, Blockchain, the Internet of Things, SD-WAN, managed services opportunities, the TechSuperShow offers the education and networking opportunities business leaders need to make the right technology decisions for their companies.




Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor

Related Articles

AI-Powered Platform Acts as Glue to Keep Teams Connected

By: Greg Tavarez    3/31/2023

Glue, previously known as Mystery, recently introduced an AI-based platform that provides HR and people executives with real-time and in-depth insight…

READ MORE

How to Level Up Your Recruitment with ChatGPT

By: Special Guest    3/31/2023

New uses cases are emerging for generative AI. Can ChatpGPT be used for recruitment, to augment, automate, and transform the hiring process?

READ MORE

Calabrio Integrates with Zoom to Bring Workforce Management to Zoom Contact Center

By: Tracey E. Schelmetic    3/31/2023

Workforce management company Calabrio announced its new integration with Zoom's contact center platform.

READ MORE

Martello Technologies Group Improves Microsoft Teams Rooms with Vantage DX V3.10

By: Alex Passett    3/31/2023

With its newest end-to-end visibility and performance-monitoring solution, Martello Technologies Group brings improvements for IT and AV teams managin…

READ MORE

The Future of Women in the IT Workforce

By: Juhi Fadia    3/31/2023

Despite the many contributions of women in computer science, technology, telecommunications, and other fields, significant gaps still exist in represe…

READ MORE